Author Topic: Product recall: R-Sys wheels  (Read 1689 times)

gonzo

Product recall: R-Sys wheels
« on: January 08, 2009, 08:52:05 am »
I'm not sure if any of you lot have these wheels,but if so, Mavic have declared that the front's not safe to ride and that you should take it in for a replacement ASAP.

Quote
This notice is addressed to users of R-SYS front wheels.

Annecy, January 5th 2009.

 

As part of its ongoing commitment to customer safety and satisfaction, Mavic has announced a voluntary recall of its R-SYS front wheels as a precautionary safety measure.

Mavic has identified that the carbon tubular spokes of the R-SYS front wheel may break during use in certain circumstances and causing the rider to lose control and possibly fall, potentially sustaining injury.

All models of Mavic R-SYS front wheels are concerned (R-SYS, R-SYS test, R-SYS Premium), whether purchased separately or as part of a bicycle. The wheels must no longer be used.

Consumers should immediately return their front wheel to a Mavic dealer; and a new upgraded R-SYS front wheel will be delivered free of charge. This exchange will start from 31st of March 2009. Until this date, and to facilitate the continued use of your bicycle, Mavic will offer a set of Aksium wheel that customers will keep after they have received the replacement R-SYS front wheel.

For any further question, please ask your Mavic Dealer,
or call the following number: 00 800 234 788 75
for USA and Canada: 1-800-664-9228
for Austria: 01 54663 5521

Mavic regrets any inconvenience We appreciate your understanding and, we look forward to providing you a superior upgrade to the one of the finest wheels on the market.

www.Mavic.com - News

andygates

  • Peroxide Viking
Re: Product recall: R-Sys wheels
« Reply #1 on: January 08, 2009, 09:55:10 am »
Cheers, passed that on to my tri folks.
It takes blood and guts to be this cool but I'm still just a cliché.
OpenStreetMap UK & IRL Streetmap & Topo: ravenfamily.org/andyg/maps updates weekly.

gonzo

Re: Product recall: R-Sys wheels
« Reply #2 on: January 08, 2009, 10:01:48 am »
Just in case anyone's wondering how bad they were:



After they were tested for Pez cycling, the reviewer refused to use them!

ed_o_brain

Re: Product recall: R-Sys wheels
« Reply #3 on: January 08, 2009, 10:04:59 am »
ouchey!

Those spokes don't look broke, they look like they have pulled out of the rim! :o

Re: Product recall: R-Sys wheels
« Reply #4 on: January 08, 2009, 10:09:01 am »
So they'll either be lots of Aksiums for sale soon, or maybe lots of R-Sys wheels for sale and the punters will keep the aksiums... ::-)

gonzo

Re: Product recall: R-Sys wheels
« Reply #5 on: January 08, 2009, 10:16:52 am »
Apparently the problem is that with a single broken spoke, the entire wheel would collapse.

These wheels have broken frequently enough that there are quite a few good photos. Here is a collection taken throughout a crash:
DCM Photography-2 on Flickr - Photo Sharing!

Re: Product recall: R-Sys wheels
« Reply #6 on: January 08, 2009, 10:27:50 am »
ouchey!

Those spokes don't look broke, they look like they have pulled out of the rim! :o

It looks as thought he spokes have snapped off at the joint with the rim, you can still see the brass ferrule that joins the spoke to the rim.

Rhys W

  • I'm single, bilingual
    • Cardiff Ajax
Re: Product recall: R-Sys wheels
« Reply #7 on: January 08, 2009, 11:03:43 am »
Apparently the problem is that with a single broken spoke, the entire wheel would collapse.
::-)

The people who designed these wheels should stop doing what the marketing muppets ask them to and go back and read Jobst Brandt's The Bicycle Wheel.

Re: Product recall: R-Sys wheels
« Reply #8 on: January 08, 2009, 12:49:56 pm »
Here is a collection taken throughout a crash


Amazing set of photos. That metal post just had to be right there, didn't it.

Re: Product recall: R-Sys wheels
« Reply #9 on: January 08, 2009, 01:31:24 pm »
Load of bloody rubbish anyway

(kysriums are great though!)