Yeah, but after the first 50 attempts and just hitting voicemail, what do you do then?
I agree, he's a lovely guy, and his expertise is second to none, but barakta missed out on a year's cycling due to his reluctance to answer email or the (problematic) phone, or do any of that boring businessy stuff once contacted. You have to draw a line somewhere.
London Recumbents OTOH, are a friendly multi-person band who actually respond to customers in a timely manner. No idea what they're like for HPV spares though.