Could be one of several things.
Off the top of my head:
After today's windy conditions, the dish may be mis-aligned, making it a bit marginal.
The box may simply have lost it's branez. Can it be factory-reset or similar?
The box may be faulty, eg failing to send the necessary control signals up to the LNB. Can you try swapping it out?
Is the box connected to a distribution system ( multi-switch ), or directly to the LNB on the dish?
If it's a distribution system, then the multi-switch may be playing up.
Then there's the LNB itself, it could be faulty, not switching between modes correctly.
That's all I can think of right now.