Last night, I helped Mrs B to compose two e-mails about work issues she's been hassled about by management, & advised her who to copy them to.
Today, both problems miraculously disappeared! One has become an inter-departmental argument conducted by managers instead of through her, & the other one has evaporated completely.
Mrs B is very grateful.
Having been given the run-around by politically-motivated bosses & learned how to survive it is transferable experience.