I love mine - I have a custom Audax frame. They took a few measurements, did a good job of the frame design, built it well and finished it nicely. Absolutely no complaints about the quality, particularly since it was reasonably priced.
If I had to pick a fault it would be that they wouldn't give me even any indication of when it would be ready. I was thinking three months was about right, but it took more than five. Every time I rang up to check on its progress I was told that "it'll be ready when it's ready". A minor thing, but an irritating one, since I had to buy another bike to get my PBP qualifiers done.