Incredibly snooty Kenilworth woman on my post round: Serfdom was abolished in England hundreds of years ago, I believe, so do not expect me to "mind my Ps and Qs" when trying to get you to confirm that your dog is secure. If you think I was rude, then you have a very strange interpretation of that word. I was civil enough, given the circumstances, and you can expect a sarcastic tug of my forelock should we ever need to do business again, which is quite likely.