Just or the shitz and gigglez, here's the transcript...
Zoltan.T Tue, 09/26/17 08:09:13 am Europe/London
Hello Tiermat. How may I help you?
Tiermat 08:09:23 am
Googd morning, Zoltan
I am trying to check in, I get through the first two bit (passport number then seat selection) then just get a black window when it says "Get your boarding cards"
Zoltan.T 08:10:27 am
Let me check.
#1sse
To pass our Security Check, could you give me your reservation number, please? May I also take the e-mail address which you have used to make the reservation and the last 4 digits of the card that you have paid with?
In addition to these, could you provide us one of the following details that you have used to make your booking:
Phone number/ Billing Address / Name of the passengers booked
Tiermat 08:10:42 am
XXXXXXX
xxx@yyyy.com
1435
Tiermat 08:11:02 am
Zoltan.T 08:11:44 am
Thank you. Let me check this for you.
Tiermat 08:11:53 am
Thankyou
Zoltan.T 08:12:15 am
As I can see you are not checked in for this flight. Please go to our webiste first. On the top you can see 'Check in', please click on it. After retrieving your booking, please click on 'Check in now'. You will be able to check in and get your boarding passes if you follow the steps indicated there. If you would like to get some guidance with online check in, let me suggest the below link.
https://www.youtube.com/watch?v=AYqnEhz0ft8&feature=youtu.be Tiermat 08:13:02 am
I have tried that and each time I get a blank screen when it gets to the bit where it should show my boarding cards
I don't need help checking in, I need to be able to get my boarding cards...
Zoltan.T 08:15:29 am
The problem is you are not checked for any of your flight.
You also have no seat.
Advance online check-in (opens 60 days before each flight) is only available to customers who select to purchase an allocated seat.
If you do not wish to select and purchase your preferred seat on board, then online check in will be available from 4 days up to 2 hours before each booked flight. In this case, you will be allocated a seat randomly, free of charge.
Is there anything else I can help you with today?
Tiermat 08:16:02 am
I know, because the process doesn't complete
I enter my passport details, select a seat, then get a blank screen.
I have runt hrough this process numerous times before, I know what is required but I still cannot get my boarding cards.
You haven't helped me, yet, you are just randomly picking answers off your hint sheet 08:17:15 am
I booked a Plus ticket, so I can check in now, I select a seat (it makes no difference if I select one that I need to pay for or not), slect a seat for the return journey then when I click on "Get your Boarding Passes" I get a BLANK SCREEN. 08:18:28 am
Can you at least work out what the issue is and get it so I can check in and get my boarding card, or are you going to give me another random Youtube link and a random hint from your script? 08:19:11 am
Hello? Any further assistance? 08:26:49 am
Zoltan.T 08:29:17 am
Thank you for your patience. I was just checking this for you.
Tiermat 08:29:37 am
OK, thanks
Zoltan.T 08:37:01 am
It seems to me there is a temporary issue with the website.
On behalf of TFUAir, we sincerely apologise for this issue.
Tiermat 08:37:54 am
I have been trying this since yesterday morning, and getting the same issue.
Zoltan.T 08:37:57 am
We adivse you to try to check in later.
Tiermat 08:39:20 am
In other words "We don't have a clue, kindly go away". Thank you, TFUAir, for wasting half an hour of my time. I will try later and go through the whole rigmarole of trying to contact you through the live chat, again.
You have been no help, whatsoever.