Ordered some garden furniture from B&Q. I was given a delivery day of last Thursday - about a week after the order was placed, but, whatever.
B&Q website says that the delivery window is 8am to 6pm - about 4:20pm I start getting a bit twitchy, so I rang the B&Q curiously named helpline, who helpfully informed me that, no, it wasn't going to be delivered today, and, no, they didn't know where it was, or when it was going to be delivered. It was with DX couriers somewhere between Wolverhampton and Nottingham, but it had left Wolverhampton the previous day and never arrived.
I had a bit of blood pressure and got an offer of a delivery the following Wednesday (tomorrow) 6 days after the original delivery date. A bit more blood pressure, with a threat to cancel the order, I got a promise to deliver it on the Monday. This was realistically the best I was going to get - so I accepted.
Come about 6:30 on the day of the original delivery I get a text from DX telling me that my scheduled delivery has been cancelled. What F:::ing scheduled delivery?
Anyway the stuff was delivered as promised on Monday.
I await B&Qs response to my green ink email.
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