Barakta's in a circle of hell, and I'm currently listening to the TextRelay robot arguing with the Santander I'm-very-sorry-to-keep-you-waiting robot. (There's presumably a bored scouser in the loop, too, but they'll be communicating by keyboard.)
There should be a law against unintelligent automated systems apologising for things, but referring to themselves as "I" in the process[1], as if it's actually their fault, is a special level of urgh.
[1] I'll accept "I'll put you through now" or "I can't seem to access the database" as a cutesy anthropomorphic attempt at UI, but it's not the PBX's fault that Santander don't employ enough call-centre staff, and it shouldn't be taking the blame for it.