Write a formal complaint to the most senior person you can (they won't read it, it'll tumble down the turbolift shaft to someone like me) and don't forget to mention your 10k twitter followers. Something might happen, or it might not. It's not impressive customer service.
By-the-by, there's a class action suit for everything in the US. You just need to find around 10 people or more who are annoyed about something and a lawyer.