Outlook Email Problem

[valkyrie]

I'm banging my head against a wall with this one!

For the last 20 years or so I've used an email address which is my.name@isp.co.uk. I've just bought a new computer and installed Microsoft Office 365 which includes Outlook as an email client, which I like. The problem I have is that my Microsoft user name is my old email name, which is what they've called my new Microsoft email account. If I look at the detail in Outlook behind my old email name then it's actually more like sdfjkl2457@microsoft.com It's not connected to my old account and I can't find a way of getting rid of it or adding my old account back in. Any ideas?

[Mike J]

Where are you seeing this in the programme itself?

[Mrs Pingu]

From memory (of Outlook on works laptop) on the options page there is the option to add an account.
https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b#:~:text=Add%20a%20new%20account%20quickly&text=Select%20Outlook%20>%20Preferences%20>%20Account.,Type%20your%20password%20>%20Add%20Account.

[FifeingEejit]

From memory (of Outlook on works laptop) on the options page there is the option to add an account.
https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b#:~:text=Add%20a%20new%20account%20quickly&text=Select%20Outlook%20>%20Preferences%20>%20Account.,Type%20your%20password%20>%20Add%20Account.

That looks about right; I've got 3 addresses in my Outlook 365 Desktop App and only one of them is MS (an ancient Hotmail account I barely use)

[valkyrie]

I couldn’t add my old email account because the new Outlook email account had the same name. After much faffing I finally got the new account renamed, then I could add my old email.