We have been having our bathroom completely refurbished and bought a couple of items which are not suitable for ours system. One of them is a shower valve which, apparently, doesn't work/isn't designed for a gravity drawn system.
It cost us £96 or thereabouts, from Heat & Plumb. Never having bought any bathroom plumbing items before, I bought the wrong thing so want to send it back. I received this email this morning:
"Good Morning,
Please be advised, there will be £17+VAT returning and collection charge for the item. Collection can be done by our courier only.
Could you please advise us suitable collection (week)day after 3 working days as the courier will require some time for this to be arranged.
Please reply us with the details within 3 working days as after this the return will be closed.
Please Note - Collections are done between 8:00am & 6:00pm. No specific time frame can be given for collection."
I have no idea whether this is legal or not, but I certainly would never recommend anyone to buy from Heat & Plumb.