My daughter's Bank (Barclays) says that the matter was handed over to Barclay's Fraud Department, but because she done a bank transfer, there is nothing that they can do as she gave 'permission' to barclays to transfer the cash.
Lloyds bank (where the frauster had an account) says that they cannot help my daughter and that the money was withdrawn minutes after my daughter transferred the money
The police were no help, but did take a statement.
My daughter then phoned the Banking Ombudsman, and he was very helpful. He said that my daughter must write a complaint letter to Barclays saying that they were not very helpful. They have 8 working days to respond, then my daughter must contact the Ombudsman and if it can be proved that Barclays did not do their utmost to recover the money, there may be a case
If the money was withdrawn over the counter, it would have been withdrawn in a bank which has CCTV and if Barclays has not made an effort to view the footage, (or obtain the footage and hand it over to the police), it can be said that Barclays never tried their best .... If it was transfered to another bank, then another bank etc before it was withdrawn, did Barclays follow the trail? .... if not .... we may have a case that Barclays just shrugged it off
The fraudsters phone number, aswell as his IP address from the email he sent (with the fake tenancy agreement), was also handed over to Barclays and the police (The IP address is in Birmingham)
Lloyds refuse to speak to my daughter directly, because she is not their client (WTF)
but I'm not holding my breath (The police have also not contacted us, but to be honest, I don't think that the police really cared that much)
and in the meantime, the fraudster is still scamming people daily. I always said that I never understood how people can be frauded by Nigerian scams etc, but this one fooled me .... the guy is very clever and there are many people on facebook who have fallen for the same scam