I agree, Tony, that the subsequent events appear to be heavy-handed but my point was that had a bit more civility on both parts would probably have prevented things getting out of control. Do we live in a police state? No, in my opinion, but there is some sloppily-drafted legislation that could be abused. Perhaps it was in this case (I'm hedging my words because I know only what is in that bit of film) but I don't think the lady helped herself with her response to what started out as a perfectly reasonable question.