Does anyone understand the output on a BT Business Broadband Hub log please?
I'm having a running battle with BT (who is in turn arguing with their subsidiary Openreach) over my BB service - the line/connection drops VERY frequently. BT tested the line from afar - there's a fault, they say, so an engineer required - engineer comes, runs test and says it's all fine - engineer goes away and line line/connection drops. That sequence of events has happened 4 or 5 times - the disconnections are frequent. I also have the "4G Assure" that should kick in if the physical line drops and connect over the cellphone network - that sometimes works.
This afternoon the connection stopped and I noted the time - went to the hub log a little later and copied all the timed activities from about 15 minutes before until 15 minutes after the break in service. [I had also produced a report covering a couple of days with frequent breaks but the engineer today said he didn't understand it]
So, back to the question - is anyone able to interpret the text report and perhaps give me some idea what's going on please? I can email a pdf of the text, or put it on my webspace to download (I don't think you can PM attachements?)
Thanks
Rob
