I had to contact the DVLA, about some car tax issues. Turns out they are out on industrial action, as the management are trying to get more of them to get into their office despite a big covid outbreak before Xmas. They advised using the chatbot, so I asked the chatbot my question, and it turns out it's a filtering system before you get put through to real person on web chat. So the real person was able to answer my query, and I thanked them for being willing to work during a pandemic, especially when it seems management's not bothered about you, and they were very happy about that. After the chat finished, I marked everything down as excellent, and then when it asked for any other comments, I posted in a large rant about the futility of trying to get people to work in offices during an ongoing pandemic, when people can just as easily work from home.
So I guess I accidentally crossed a virtual picket line, but tried to make up for it.