And the switch off of the old system has started. I've just got a letter telling me that it'll be switched off in 4 weeks. They actually now admit that when there is a power cut, there is no phone system, which is progress of a perverse sort. The letter did say I had the option of dumping the landline to save money, and I'd like to do that, as if there's a power cut, it doesn't work, so its not worth paying for. They tell me I can go onto the website to do this. Unfortunately, they are lying yet again, there is no option for this!
Mrs W endured an hour long phone call with them yesterday, to get them to correct the non-existent address on said letter. The account was set up with the correct address, yet somehow they send me some communications with the correct address, and some with this non-existent one, which seems to cause them even more confusion. They (Openreach in this case) spent the last few months completely missing the point of an enquiry I made to them, to ask if there were other providers using their infrastructure, as I'd like to change from BT. They have sent me 5 pointless emails saying they are struggling to assess what capacity there is in our local box, completely missing the point that I am already connected to that fibre box, I just want to change provider.
The notice letter also didn't seem to grasp that some people already don't have copper wire connections, and are on fibre already. They will be sending me a home hub 2, apparently, which will be amusing as I've already got an "ultrafast" smart hub 2. I'm supposed to plug my phone into one of the sockets on said hub. So what am I supposed to do with the data cable that was already plugged into that socket? There are only 3 outputs on the measly thing as it is.
I have no idea what will happen to my 95 year old mum, with just an olde worlde phone line, and a careline alarm box. They seem to think that she needs to do this, and that to avoid losing service. Er, no, BT are changing it, BT can do the bloody legwork, they're contracted to provide a service!