Well hello! Storming first post
As it happens, I've just had a meeting at work with a chap who's now involved on one of our projects who used to be very high up on the T5 job. Oddly, we can see it out of the window from here on a clear day.
He said that BA were informed 18 months ago that their training procedures were not up to scratch and that the handover of the infrastructure would be conditional on them accepting responsibility for their improvement.
Of course, come the day, BA took on a world class building with some of the most advanced facilities of any airport terminal anywhere in the world and their baggage handlers didn't even know where to report for work. An enormous clusterfuck and not the fault of the people that built the place.
My new colleague has had to tell this story an awful lot of times in the last few days...