Head/desk head/desk head/desk head/desk head/desk head/desk head/desk
I need to order at least 3 new MODNet headsets. One to replace the ones which were taken from my desk, one for a colleague whose headset has stopped working, and one for a new bod who is starting in a couple of weeks and is coming from outside the MOD so won’t have her own headset, and it was decided that this iHub should hold a couple of spares. Having searched the Service Catalogue for headsets I was presented with a list of items, just about any of which could have been the relevant one. I asked Sally (the virtual helldesk agent) the specific question regarding Service Catalogue item number, and the response was a most helpful “Ask your Authorised Demander (i.e. me) to order them through the Catalogue”. I am now going through the items the Catalogue search threw up in the hope I might accidentally hit the right one at some point.
Just on the verge of posting this when the Adjutant stuck her head round the door to announce the headsets 7 Brigade had promised us* had been dispatched and would be here next week. GAAAAAH!
The only thing that stops this being a rant is the fact I was able to leave a long and detailed account of exactly why the virtual helldesk agent is somewhat less useful than a chocolate fireguard
head/desk head/desk head/desk head/desk &c &c
*The Adjt had asked for some a couple of weeks ago, apparently, but forgot to mention this to anyone until today as she was half-way out the door heading for a sunny weekend at home.