Jeez, spent three hours of yesterday evening trying to fix my father's laptop remotely. He's somehow changed his PIN. Or someone else changed it for him. I think he may have got some helpful advice from Microsoft's Delhi office.
Well, there's always a password. Do you have a password? He has pieces of paper with words written on them. They might be passwords. But they''re not working passwords. Also, he only writes in CAPITALS. Hours of shouting out 'b for bingo' and 'no, no t for tango.' Juliet Fucking Bravo.
And Windows, I don't know how it works any more, but it's like the OS the Homer Built, shit is everywhere. Settings here, settings there, the setting you want is nowhere. What is that UX called? Confusion. Focus leaps between windows like it's on meth. You're slavish clicking through dialogue boxes, no idea what they trying to explain, or what you are agreeing to, you just want it to stop.
On his last computer, I had myself as admin and sensible things like that so worst case I could disinfect it of what is quite probably all the malware on the internet. This one was set up by PC World and my sister's boyfriend.
Anyway, I had to give up to do 'more research' which mostly involved a big G&T. You'd think a forgotten password wouldn't be an edge use case.
