The son of a colleague started at college this year, in a neighbouring town.
He has to catch the bus there. He had never caught a bus in his life.
He didn't realise that not all the buses going to the college would stop in the same place.
He and his mother had to have a trial run over the summer.
He's not stupid, just always lived within walking distance of wherever he needed to go, or his parents drove him.
Must be very common in smallish places, such as Yeovil.
To be fair, buses have always run on arcane local knowledge (where they go, which stop, what price the driver's mumbling, when to get off, etc). Technology is starting to make a dent in some of this (Citymapper is brilliant), but an unfamiliar route is always going to be challenging.
I'm not surprised that children of drivers don't get much bus experience, especially when there aren't any bus services. TBH, I didn't get much bus experience as a teenager, because I lived 5 minutes from a much more useful Underground station.
I note that MIL, who is a habitual driver but old enough to know better, suffers from a related delusion that you can get a train from any railway station to any other railway station without immense cost or protracted fucking about...