11/07/2014 06:13 Hub Trailer Via Sorter
10/07/2014 16:19 Sent to myhermes central hub
09/07/2014 15:55 Customer Sent via ParcelShop
Quote11/07/2014 06:13 Hub Trailer Via Sorter
10/07/2014 16:19 Sent to myhermes central hub
09/07/2014 15:55 Customer Sent via ParcelShop
Two days to get to your 'central hub'. It's an effing book in a jiffybag.
Come back, Royal Mail, all is forgiven.
You are paying for a cheap, trackable, insured 2 to 4 day service. What else are you expecting?Having the driver make at least a token attempt to deliver rather than shoving a card through the door and pissing off would be a good start.
My new Babbage-Engine arrived at 09:15 today.
As promised.
Via Yodel.
Should I be disappointed not to have something to rant about ;D
Having the driver make at least a token attempt to deliver rather than shoving a card through the door and pissing off would be a good start.Being a postman, you'd be surprised how often we get accused of not ringing/knocking, when we know we have - at least twice before carding them. I even had one woman berate me and when I told her I had rung the bell, she said there were no batteries in it :facepalm: That's when it's time to walk away...
£5 for a book. Dearer than Royal Mail. Who would have delivered it by now.Quote11/07/2014 06:13 Hub Trailer Via Sorter
10/07/2014 16:19 Sent to myhermes central hub
09/07/2014 15:55 Customer Sent via ParcelShop
Two days to get to your 'central hub'. It's an effing book in a jiffybag.
Come back, Royal Mail, all is forgiven.
You are paying for a cheap, trackable, insured 2 to 4 day service. What else are you expecting?
I would post in here, but all the couriers that deliver to home, for us, are excellent, even Hermes.Rather, the particular employees of those couriers that happen to serve your area happen to be.
Sorry.
I would post in here, but all the couriers that deliver to home, for us, are excellent, even Hermes.Rather, the particular employees of those couriers that happen to serve your area happen to be.
Sorry.
You're obviously just lucky, then, basically. Especially if CityLink are excellent
I keep reading this as Shiite courier thread.I was going to say I prefer my couriers to be sunny...
https://twitter.com/benjamin1980/status/497737791166750720/photo/1
https://twitter.com/benjamin1980/status/497737791166750720/photo/1
The courier firm Yodel has stopped collecting parcels from retailers as it struggles to deal with the huge jump in online orders following the Black Friday sales
Ordered a weight tree for Dearly Beloved from Fitness Superstore on Wednesday (17/12) night.
Receive email stating it had been despatched last night, with working (and comprehensible) tracking reference.
Out for delivery from Borehamwood 08.36.
Delivered at 12.27.
Approximately 20kg package measuring about 8 * 45 * 130cm.
£5.95
Yodel
I really can't grumble but wonder how the couriers treat/pay their drivers.
Methinks Mr Larrington ordered the latter from Amazon, which was delivered by Amazon Logistics and lives within Greater Londonton.
:
What a useless uncontactable bunch of twunts.
According to DPD I'm not in. Which begs the question, where actually am I then?
I had to eat a big slice of humble pie because my previous rant contained a big fat lie. The courier had been (they take a picture to prove it, and I can't even snark about it being from Google because I had put a new house sign up that day) but the doorbell had inexplicably failed.I bet it's a wireless doorbell. They're shite IME. Always losing the connection or going quiet.
OK, he could have knocked.
As is the nature of modern technology, I switched the doorbell on and off and it now works.
I had to eat a big slice of humble pie because my previous rant contained a big fat lie. The courier had been (they take a picture to prove it, and I can't even snark about it being from Google because I had put a new house sign up that day) but the doorbell had inexplicably failed.I bet it's a wireless doorbell. They're shite IME. Always losing the connection or going quiet.
OK, he could have knocked.
As is the nature of modern technology, I switched the doorbell on and off and it now works.
I had to eat a big slice of humble pie because my previous rant contained a big fat lie. The courier had been (they take a picture to prove it, and I can't even snark about it being from Google because I had put a new house sign up that day) but the doorbell had inexplicably failed.I bet it's a wireless doorbell. They're shite IME. Always losing the connection or going quiet.
OK, he could have knocked.
As is the nature of modern technology, I switched the doorbell on and off and it now works.
Yup, that's the birdy.
Bloody DPD For some reason they won't put the small item I've ordered through my letterbox, and when I tried to get it delivered to one of their local pick up points they agreed, then came back & said it was unsuitable. I'm not trekking out to their depot >:(
Not necessarily shite but certainly uneccessary. Every time I receive parcels via certain couriers, shortly after I receive an email or text which reads SATLO 'Your parcel has been delivered...'
I can see the point for proxy deliveries but on site & signed for?
But have you tried tussling with UPS' website, Kim?
An unspecified courier has just delivered 2/3 of barakta's new desk...
Not necessarily shite but certainly uneccessary. Every time I receive parcels via certain couriers, shortly after I receive an email or text which reads SATLO 'Your parcel has been delivered...'
I can see the point for proxy deliveries but on site & signed for?
An unspecified courier has just delivered 2/3 of barakta's new desk...
Does it count as grink if you type it into TextRelay? Regardless, that's what barakta is currently subjecting TNT to.
Like when Bumper's new bike got delivered to Northampton . . . :demon:
Mea Culpa!
**wanders off mumbling about 'Bloody cyclists always got money for new bikes...' <grumble grumble>
Quite useful when they've delivered to the wrong place. You have a fighting chance of getting it resolved while the driver's not too far away.
After claiming in an entirely non believable way that it would TOTES be with me by 9am...
10:35:17 <front_room> There's somebody at the door!
The last thing I'd want is a bucketful of Clarkson's shite. Especially one delivered by drone.
The last thing I'd want is a bucketful of Clarkson's shite. Especially one delivered by drone.
Argghh,,
Amazon Prime, seem to be unable to deliver in two days, let alone next day.
Barakta has, quite reasonably, pointed out that although Black Friday isn't a thing in the UK, many of Amazon's customers may not have got the message.
Royal Mail if they cant deliver because we aren't in and it needs signing for kindly leave the parcel at the post office - in a village 15 miles away !
There is a market town with a post office 5 miles away but they don't use that for some unknown reason.
Last Christmas I did the 30 mile round trip to find I had to sign for a Christmas card that an aged aunt hadn't put the correct postage on .....
Un-shite courier:
I ordered an item of jewellery from South Uist at lunchtime yesterday.
It arrived in this morning's post at my work.
RM Special Delivery.
Un-shite courier: RM Special Delivery.Those packets get extra special care from yer postie. I had to sign individually for them and it was a very high priority to get them there before 1pm, even at the expense of delivering other stuff later.
Last Christmas I did the 30 mile round trip to find I had to sign for a Christmas card that an aged aunt hadn't put the correct postage on...I used to tell people I delivered those grey cards to that if it were for that amount, the reason was almost certainly the same as you described. I then said it was up to them to judge if the trip to the sorting office was worthwhile.
I think this is time for John to mention LBSs ;)
Sorry to hear about your bike bumper
If you get the option, ask for UPS. I deal with most of the firms and UPS are by far the most professional of our motley bunch. YMMV.
Is there actually a 'recommended courier' thread?
Seriously... I want to send a folding bike in a box and as I have never sent a bike before could do with some helpful pointers :)
My experience of Hermes is nothing other than faultless.My recommendations were based on the delivery of larger items, but I take your point for smaller items. I would only entrust my own larger valuables to UPS or Parcelforce. I have seen how the others handle their goods first hand and it ain't pretty.
I appreciate that YMMV.
Harlow/Seattle. Easy mistake to make. ;D
My experience of Hermes is nothing other than faultless.My recommendations were based on the delivery of larger items, but I take your point for smaller items. I would only entrust my own larger valuables to UPS or Parcelforce. I have seen how the others handle their goods first hand and it ain't pretty.
I appreciate that YMMV.
Unfortunately, my job entails receiving lots of parcels on an industrial scale. UPS, in particular, seem to take great care of their items, but maybe that's down to the driver who seems very professional, although their whole approach builds confidence.
Ok good effort in getting a local shop to hold onto my parcel so I don't have to go to the UPS depot in Carlisle for it. Picking a shop that's only open Mon-Fri 9-5 because I wasn't in on a week day is a bit stupid though, no?
Two parcels delivered by the good offices of Mega-Global Big River Corporation of Seattle, USAnia Logistics both arrived a day early. Nothing to rant about at all chiz >:(
@ian, this is where the correcthorsebatterystaple addressing system comes in.
...I'm not allowed near the washing machine because apparently I don't know how to wash clothes. It doesn't all go in at the same time and there are allegedly different settings.Could you tell Mrs B?
...I'm not allowed near the washing machine because apparently I don't know how to wash clothes. It doesn't all go in at the same time and there are allegedly different settings.Could you tell Mrs B?
Odds on though, if it was something I desperately needed it would take weeks
Better get that sorted. Once a delivery bod thinks the doorbell doesn't work, they'll never use it again.
The parcels may be a tad damp. Grosmont deliveries this weekend.Another Amazon delivery?
(http://www.yorkpress.co.uk/resources/images/4804686/)
Nice of you to leave my package with the folks two doors down, Yodel. One slight problem: they're never in >:(
Yodel. Five letters that can chill the heart of even those of the strongest constitution.
From, an admittedly low base they managed to surpass themselves yesterday. Got home to find a card saying "parcel in back garden". Couldn't find after 10 minutes of searching so called the number on the card.
"Oh! That's not your package the driver must have put the card through the wrong door"
"Well I'm expecting a package from you today. Where's that?"
"It's been delivered"
"Not here it hasn't"
"We'll ask the driver where it is. We'll speak to him within 24-72 hours"
"Can't you phone him"
"No we have no way of getting in touch with our drivers"
A quick search on Amazon, who I'd bought the parcel through, showed it had been delivered. To Reading. 30 miles away!
20 minutes later I have a ranting Yodel driver on my doorstep - remember the one who they had no means of getting in touch with. He'd dropped the parcel (fortunately non-fragile) over the fence the far side from the gate and was raging about me "having got him in trouble with the office.
Next I get a call from Yodel Customer Services. When I asked why I was told they couldn't get in touch with the driver yet he magically appeared on my doorstep she tried to fob me off with "it's customer services who can't get in touch".
Right house number, wrong street. ;D
Right house number, wrong street. ;D
Happens a lot. I think the reason is that they navigate using a SatNav that does 4-digit postcode lookups, then only pay attention to the house number.
Satnavs sometimes just Don't Work.
I used to live on a street and address that some makes of satnav could not cope with (as Torslanda found out). Even given the exact address, it sent him two streets away, at the far end of a dead end road. I've had a forlorn call from a courier stuck at the same place. I think the satnav wanted to send them through some bollards and across a bowling green or some such idiocy, certainly not to my actual house.
Our online chat isn't going well.
Chat
End Chat
Sound
Me: Hi
You're now connected to Rajkamal from Amazon.co.uk
Me: Hi Rajkamal
Rajkamal: Hello, my name is Raj Kamal.
Thank you for contacting Amazon.co.uk.
Am I chatting with Kirsten?
Me: I have just had two emails telling me that two orders 2X
and 2Y have been delivered to a neighbour Mr Fall at 1/1.
yes, this is Kirsten
I have been in all day and there has been no attempted delivery. There is no Mr Fall in this building, and there is not a flat numbered 1/1
so god knows where they've taken it
Rajkamal: Hi Kirsten. Good day!
I understand that you received an email stating that both your orders has been delivered, but you were in waiting for delivery and no delivery attempt was made.
I will check that for you.
Me: well they've obviously been left at the wrong address, so the delivery person needs to go get them and bring them to me
Rajkamal: Are you referring to following items:
A and B?
Me: yes
Rajkamal: Thanks for confirming.
May I place you on hold for 2 to 3 minutes while I check this for you?
Me: yeah
Rajkamal: Thanks for waiting patiently.
I've checked your order and see that tracking shows the order has been delivered today at 02:34:03 PM, and the order has been delivered to the neighbour.
May I ask if you have checked with your neighbors, household members or possible safe places where the carrier may have delivered the package?
Me: yes, I know that tracking says it has been delivered. I told you that.
it says it has been delivered to a Mr Fall at 1/1
there is no Mr Fall in this stair
there is no 1/1
and I have been in all day, waiting for the packages
so it should have come to me anyway
Rajkamal: I am really sorry that your order was not delivered to you when you were available. I will escalate the issue to the transportation department and ask them to take necessary actions against the delivery drivers.
May I know if you have checked with your nieghbours for this order?
Me: there are at least 40 buildings in this street with at least 10 flats in each of them
I can't knock 400 doors
and I don't even know if it's been left in the right street
can you find out from them where they left it?
Rajkamal: I can see the tracking shows:
Delivered to: Mr Fall
Door Number: 1/1
Me: yes, but there isn't a door number 1/1, and there isn't a mr fall
so they haven't left it in the right building
Rajkamal: Please don't worry, Kirsten.
Sometimes a carrier will accidentally scan a parcel as 'Delivered' when it's actually still on the way. It’s our experience that orders are delivered within a day or two of being scanned as delivered. I’d like to ask you wait until Tuesday, 1 November 2016 in case your order does arrive.
Me: no, that's not acceptable.
and it's not a good advert for amazon prime either
if you can't help me, can you escalate this to someone else please?
Rajkamal: I understand that you wish to escalate this issue to someone else.
I will try my best to fix this issue for you.
Me: please escalate this
Rajkamal: The highest point of escalation from our end is escalating the issue to supervisor.
May I know how you want me to proceed?
Me: escalate please
Rajkamal: Even if we escalate this issue, my supervisor will tell you the same, Kirsten.
Me: escalate please
Rajkamal: I will ask my supervisor to send you an email regarding this issue.
You can expect an email within 5 - 6 hours.
Me: no, I want to speak to them on chat or on the phone
Rajkamal: Unfortunately, there is no supervisor available at the moment, Kirsten.
So, I am suggesting you a supervisor email option.
Me: when will the supervisor be back from their break then? or are they dealing with another call? because I've already waited all day for a parcel that's been left god knows where, I can keep waiting
why is it so hard to phone the delivery people and find out where they have left it?
Rajkamal: To resolve your issue, I can make an exception and replace the Amazon item in your order and refund the seller item, Kirsten.
Me: they won't be here today though will they?
why can't you phone the delivery centre and get them to find out where the stuff is?
look,you're not answering my questions
I want to know
1) why you can't or won't find out where the stuff is
2) when a supervisor will be available to speak to
Rajkamal: Please bear with me for a moment.
Parcel Farce
new work stand, dispatched on the 4th, at their depot on the 6th. Supposed delivery attempt yesterday, was it b@ll@ck$, I was in all day except for 10 minutes when I went to the village post office, at which point the wife was in because we have tradesmen at present.
Supposedly now out for delivery again.
Your item departed from an intermediate transfer airport in COLOGNE/BONN, COLOGNE, GERMANY
Order stuffs from xkcd. Get email saying here is a USPS tracking number. Watch as stuffs get closer and closer. Logon today to see after arriving Stansted a few days ago, dallying in Heathrow after that, that:And today it has just departed Malmo. That's Malmo, Sweden.QuoteYour item departed from an intermediate transfer airport in COLOGNE/BONN, COLOGNE, GERMANY
What would Randall have to say?
Order stuffs from xkcd. Get email saying here is a USPS tracking number. Watch as stuffs get closer and closer. Logon today to see after arriving Stansted a few days ago, dallying in Heathrow after that, that:And today it has just departed Malmo. That's Malmo, Sweden.QuoteYour item departed from an intermediate transfer airport in COLOGNE/BONN, COLOGNE, GERMANY
What would Randall have to say?
Order stuffs from xkcd. Get email saying here is a USPS tracking number. Watch as stuffs get closer and closer. Logon today to see after arriving Stansted a few days ago, dallying in Heathrow after that, that:And today it has just departed Malmo. That's Malmo, Sweden.QuoteYour item departed from an intermediate transfer airport in COLOGNE/BONN, COLOGNE, GERMANY
What would Randall have to say?
You couldn't molish it up!
Your item was processed through a facility in UNITED KINGDOM on January 25, 2017 at 1:15 pm. The item is currently in transit to the destination.Will it arrive in time for The Boy's birthday (Friday), or will he just get a card with a printout of where his present went on its holidays?
Order stuffs from xkcd. Get email saying here is a USPS tracking number. Watch as stuffs get closer and closer. Logon today to see after arriving Stansted a few days ago, dallying in Heathrow after that, that:And today it has just departed Malmo. That's Malmo, Sweden.QuoteYour item departed from an intermediate transfer airport in COLOGNE/BONN, COLOGNE, GERMANY
What would Randall have to say?
You couldn't molish it up!
And now:QuoteYour item was processed through a facility in UNITED KINGDOM on January 25, 2017 at 1:15 pm. The item is currently in transit to the destination.Will it arrive in time for The Boy's birthday (Friday), or will he just get a card with a printout of where his present went on its holidays?
And the answer was...he got a card with a printout of the tracking info.
13/03/2017 12:39 Delivered to receptionWho knew that a perfectly ordinary residential address had a reception service?
This could be a monster thread!
We are in the process of having the church renovated (a once in a lifetime major refit). Some of the lighting arrived yesterday. Courier turns up to the Manse. 'It says "Church" on the address, please take it round the front of the church where there will be someone waiting to help you'. The manse is adjacent to the church. Ten minutes later and person at front of church says "Where is the courier?". Turns out he had dumped all the parcels in the contractor container (doors wide open) and made off. Nothing signed for - over £10k of lighting equipment untracked. Fortunately it did all tally with what the company had sent, but someone will be getting a stern talking to.
The joys of the gig economy.
APC, who won't deliver on Saturday and don't tell you when their depot is open. Spa Cycles use them.
Ham: When you say "Address query" that means it didn't make it to the door
Supervisor: Yes, this means the courier could not find the address. This can be for myriad reasons
Ham: mmmmm. One reason and one reason only - incompetence
Aaaaaaaarrrrrgggghhhh!
Bromptons are in Avignon at campsite. Courier calls between 12 and 1.30 to collect. Campsite's reception closes at 12. Courier leaves without bikes.
GOTO Aaaaaaaarrrrrgggghhhh!
Good afternoon All,
Once again APC has surpassed themselves. Turned up twice and the queue was too long so has left!!
He/she is now due to come tomorrow afternoon. I am going to meet them at the guardroom and take my parcel, unless it is too big for my car and they will have to get booked in, I will be with them to vouch for them, and drive round!
Don’t you just love them?
anyone for bets on what time DPD local will show up today? The last 2 times they were a whole day late then 4 hours early.. they're due between 11 and 12 today.
Hopefully the company who keeps sending the wrong bloody thing are paying more each time to get a narrower time window, but DPD still seem to cock it up.
As I'm giving them the benefit of the doubt for now, I'll not share their name until we see what that might be.
Well, they have promised that the packages will be collected tomorrow (assuming there's someone there to hand them over) and delivered to me within a two hour window on Wednesday. Watch this space....
The Post Office brought a parcel to within 50m of the house two weeks ago and are now denying all knowledge of it. I guess that a temporary postman couldn't find the house, as we're behind, not beside, houses n-2, n-4 etc, and there are no higher numbers.Sorry, but that's quite funny ;D
(Parcel contained a tracking unit that works sometimes, and it was working when brought here. Tracking unit has now run out of elecktrickery so I've lost track of it's whereabouts)
I found that the parcel had been sent with a tracking number, told that to the Post Office, and they haven't got back to me.The Post Office brought a parcel to within 50m of the house two weeks ago and are now denying all knowledge of it. I guess that a temporary postman couldn't find the house, as we're behind, not beside, houses n-2, n-4 etc, and there are no higher numbers.Sorry, but that's quite funny ;D
(Parcel contained a tracking unit that works sometimes, and it was working when brought here. Tracking unit has now run out of elecktrickery so I've lost track of it's whereabouts)
Amazon Logistics attempted to deliver your package but couldn't leave it unattended. They will make another delivery attempt the next day.
Amazon Logistics attempted to deliver your package but couldn't leave it unattended. They will make another delivery attempt the next day.
I read this morning of Valiant's tribulations at the hands of one spectacular fuckwit who works forREDACTED.
If you're in touch on SoshullMeeja you will doubtless have read it.
TL/DR SIX attempts in FIVE days for ONE 'overnight' delivery. Excuses included 'not being able to find Limehouse Town Hall'
Think Sam wins the thread - if not the entire intarwebbzzzzz.....
They cannot contact the driver and thus they have no idea when my parcel will be delivered.
Why the tracker showed him there for over an hour remains a mystery.
The surly Gary just arrived. Good call Greenbank insofar as at 8:30 this morning he was just around the corner and that he 'had to go somewhere else' for reason(s) not specified.
Why the tracker showed him there for over an hour remains a mystery.
The surly Gary just arrived. Good call Greenbank insofar as at 8:30 this morning he was just around the corner and that he 'had to go somewhere else' for reason(s) not specified.
Why the tracker showed him there for over an hour remains a mystery.
When I first read that I thought Polar Bear had just taken delivery of a new fat bike........
I know what some knowledgeable folk will say about lens ratios and field of vision but actually these bins do what I need them for and that's the very important bit. :thumbsup:Our very serious birdwatching friends never recommend specific binoculars. They always say to go and try out as many as you can and find the ones which work for you. And this is from someone who will spend £1500 on bits of kit.
We get our bins from the council . Red green and black ;)
I am expecting DPD between 14.12 and 15.12.
I am watching driver's progress and will migrate to door when it's 3 stops away.
I may be some time...
ETA 1) 14.00 Still waiting. I am #77. Scant van progress with #76 less than a mile away.
ETA 2) 15.15 States parcel was delivered and signed for at 15.05 by 'VBAR' who is unknown to us...
On hold, phoning DPD...
ETA 3) 16.04 Item arrived at 16.00. I had spent AGES on hold to DPD by then. No phone numbers are given on their website; had to resort to Google Maps for that.
DX....
I paid £12.95 for overnight delivery but my item has been stuck in Rotherham since 3.37am on the 25th.... I make that several overnights ago.
Not best pleased as without the item I can't finish refitting my office.
Parcelfarce have apparently left a package with a neighbour while we were away over the weekend. I know this because their website shows a signature and a name I don't recognise.
No card through the door, no clue as to which of the many - mostly empty - houses it might be.
Parcelfarce sent me a notification saying between 09:00 and 10:00
They sent me another saying between 08:57 and 09:57
They arrived at 08:45. I was in the shower.
I reckoned it was probably worth mentioning the DHL Soup Dragon saga here. Mr Larrington reports. (http://automatic-diary.blogspot.com/2018/09/day-21-battle-mountain-nv.html)
I have to take some of that back because it’s not entirely DPDs fault. The address is correct for delivery and payment but the post code of the apple emporium in Norwich has appeared from somewhere to replace my post code in the delivery address field. This has obviously happened automatically because I don’t know the post code of the apple store. Part of the blame therefore has to go to Apple for having a system that a) auto populates a field and b) allows a post code and an address that doesn’t match. DPD can’t be completely absolved of responsibility though, because the were the ones who obviously didn’t read the delivery address.
I’m also going to have to accept part of the blame I suppose for not thoroughly checking the addresses rather than just glancing at them
Arse.
When you deliver my Bluetooth speaker prize (did I mention that I won PopMaster (https://yacf.co.uk/forum/index.php?topic=62680.625) on Friday?) it would be useful if you actually came to the door, rather than just leaving a missed delivery note in the letterbox. My wife was in the kitchen. Was it just that you couldn't be bothered to carry it?
Has anyone used Collectplus as a delivery point?
I have sent an item by Hermes and they have a signature from the receiving shop.
The recipient confirms that he has had an email confirming delivery . That email is triggered by the parcel being scanned in but the shop concerned can’t find the parcel.
I don’t see how it’s my problem - BUT this is a flea bay sale and often they side with the buyer.
Any thoughts?
Does sound like Collectplus operators need to get their act together .
Has anyone mentioned Postman Pat (https://twitter.com/Cain_Unable/status/1061173112719454208)?
Hermes, round here at least, seem to sub-contract the last leg to individuals so I guess the quality of service depends on your local driver. Round here ours is very good.
Attempting to send faulty item back to manufacturer. They arranged for DHL to collect it today, which was fortunate as I have the day off. Collection window was 9am-2pm. Have they turned up? No. Of course not. I was planning on going to Ikea today, and instead I've wasted the day sitting around waiting for DHL to fail to materialise. >:( (On the plus side, the bathroom's really clean and I did some baking...)
FFS!
Having sat in waiting for the delivery, I've just checked the tracking page again: "Your parcel has been returned to our depot following an attempted delivery or a problem locating the address. Please check the tracking below. Our driver will have left a card explaining what to do next where the delivery has been attempted."
No, the driver has *not* left a card, nor have they tried to deliver. The address is not hard to find.
So, I've wasted several hours of my life and a train fare, and still have no parcel. >:(
Partner's sick iMac went to hospital and was fixed for a significant sum. (+extra for expedited service).dpd is still in dispute with computer hospital and trying to deny liability.
Despite informing hospital Tuesday was unsuitable, we had to reschedule delivery, which coincided with my appointment at Northwick Park.
Box was delivered today.
The stand has acquired a 25 degree bend in the metalwork and the computer flops, not holding its position.
There are multiple cracks in the polystyrene packaging.Must have been dropped.
David is Not Happy.
DPD this is not good enough!
Computer hospital says they'll fix...
Waited in all morning for a package, opened mailbox at lunchtime and found note saying "nobody home, left at relay point". General Logistic Systems Europe, you are something one would rather not have to scrape off a blanket.
https://www.bbc.co.uk/news/uk-england-leicestershire-49329720 (https://www.bbc.co.uk/news/uk-england-leicestershire-49329720)
14:19 10 Sep
SHARED
'Delivery driver had a poo outside my house'
Sandish Shoker
BBC News
A Nottinghamshire woman had an unexpected delivery when she caught a driver defecating outside her house.
Nadine, from Gedling, said she heard a noise down the side of her house one afternoon last week and saw the man relieving himself.
"He had his pants down and was rubbing his bum on my fence post," she told BBC Radio Nottingham.
"So perhaps the culprit can be found with splinters in his bum."
DHL GV
PA MediaCopyright: PA Media
The bizarre incident left her "shocked" and speechless as the man ran off pulling up his trousers and drove off in his van.
"It was quite a big turd," she added.
"I saw the funny side of it, but you can't do that. You don't poo in somebody's alleyway."
Nadine believed the man worked for delivery firm, DHL, because of the red and yellow T-shirt he was wearing and asked them to apologise.
A spokeswoman for the firm said: "Based on the information provided, we are yet to ascertain if the individual in question is a DHL employee.
"However, we are investigating this as a matter of priority as this is clearly unacceptable."
Hermes,
Just managed to deliver a parcel a whole street away.
Thankfully I know the current occupants of the house in that street with the same number.
Spent some time trying to find the bag of miracle grow and electric lawn mower their courier had taken a picture of it sitting on.
We have neither...
:facepalm:
your scheduled delivery date has changed.
Rescheduled Delivery Date: Friday, 29/11/2019
Estimated Delivery Time: End of Day
your parcel has been delivered.
Delivery Date: Thursday, 28/11/2019
Delivery Time: 16:54
Anyone else in the habit of adding hazardous items to orders so they automagically get upgraded to a decent courier? A spare flux pen is bound to come in useful...
Time to practice escalatio and deploy TEH BEAR and/or the Frying Pan of SPANG as well, I'd have thought. This is manifestly taking the mock...
The three (3) parcels that UPS had out on a van for delivery before 12:30 today have failed to appear. Tracking system is now in advanced stages of denial about them having been loaded onto a van at Tamworth at audax o'clock this morning.
Place your bets...
The three (3) parcels that UPS had out on a van for delivery before 12:30 today have failed to appear. Tracking system is now in advanced stages of denial about them having been loaded onto a van at Tamworth at audax o'clock this morning.
Place your bets...
I trust there are screenshots?
Today was a bit special. There's a note on my door that says 'please knock, if no reply please put parcels under the box behind the porch.'
I don't think these are especially difficult to follow instructions. Except he (a) didn't knock, otherwise I'd have heard him and (b) I wouldn't have found a pile of parcels on the front step with the box from behind the porch balanced on top of them. The wrong way up.
I’m expecting a yodel delivery today. The email I’ve got has a track your parcel link. Most useful. Apparently my parcel is out for delivery. Oh, there’s a map to help. It’s got an icon on it that very helpfully tells me where my local area is. But nothing else! Useless.
Prediction, not perdition, methinks...
As UPS charge for collection, (see https://yacf.co.uk/forum/index.php?topic=83743.msg2493136#msg2493136 (https://yacf.co.uk/forum/index.php?topic=83743.msg2493136#msg2493136)), I often drop off packages at one the local stores that UPS pay to accept packages.
One in particular that is near here doesn't like accepting packages unless the collection will be on the same day.
Last year, the shop was closed when I went to work at 6:30 on a Friday before a bank holiday, when it was supposed to open at 6:00. I dropped the parcel off at 4:30 ish, and the shopkeeper told me to bring it back on Tuesday. I pointed out that I would be out of the country by then, so he reluctantly agreed to take it.
Last Saturday, he wouldn't take a parcel at 2:30 pm, as his collection wouldn't be until Monday and he told me to take it back and come back on Monday. I just took it to the next nearest drop-off point, where there was no hint of not wanting to accept it.
The obvious question is : Must you use UPS?
Since they reduced their interest in collecting from domestic address some years ago, and charged for doing it, I voted with my feet (and I have always found UPS to be the top of the price range)
I tend to use Hermes because there's a OneStop drop-off that's in walking distance from my home and it's open very long hours, they were a bit confused with a bike in abox but did take it! - or I look at the consolidator Parcel2Go for deals
The obvious question is : Must you use UPS?I use the post office up to 2kg, and print my postage at home, which is convenient. Above 2kg, they get rapidly more expensive.
Drop It
Hide It
Leg* It
* alternatively, “Lie About It”, as the Aim 93 team of London South Bank University will readily attest
Nasty shock with Hermes: ordered 5 items from that there 'bay on Tuesday last week. RM postie delivered 2 Thursday lunchtime; Hermes brought the other 3 in one go the same afternoon.
There was a a tracking link for Hermes but it was useless. Said something like 'at local depot out for delivery' from which I inferred that the depot was on the road somewhere.
As the route for the van is known before it leaves the depot, a text/email with an approximate time should be easy to supply.
We tried to deliver your parcel but couldn't access your property.
Estimated delivery date
Today
Stops before you
124
Estimated delivery date
Today
Stops before you
28
DX.And again. Didn't even attempt to re-deliver today. (re-deliveries between 9am and 5pm, "card left" at 8.30am).
Fair play yesterday they couldn't find the house and said so at 9am (so I didn't wait in all day)
Additional directions given "Google the street address not the postcode" and rearranged for today. At 6pm their site said variously (depending on how I access it)
Customer out, card left. Bullshit.
Redelivery Failed Customer.
Well they got the second one right, except that was tracked at midnight last night.
There is an easy solution.It's hard to find French silk tubs in the shops! But this afternoon thery magically reappeared from the depths of the UPS driver's cave of stupid.
Go to the shops to buy stuff.
Russian Post, or ParcelFarce?
Not sure who gets the credit. On Wednesday, 23-09 at 21:35 (timezone unknown), somewhere in Moskva, my parcel was "Despatched to the UK". Four days later there is no update. Has it gone by ship? Or perhaps there's a Lada chugging across Europe with my package.
Russian Post gets full credit for the run-up to 'despatch'. Parcel was dropped off at a local Moscow post office on Friday, 18/09, so that's five days from posting to 'leaving the country' - all taking place in the greater Moscow area.
Good thing I'm not desperate to receive this package, otherwise I would have been ranting about the seller who took a week to collect funds from WesterUnion. ::-)
Russian Post, or ParcelFarce?
Not sure who gets the credit. On Wednesday, 23-09 at 21:35 (timezone unknown), somewhere in Moskva, my parcel was "Despatched to the UK". Four days later there is no update. Has it gone by ship? Or perhaps there's a Lada chugging across Europe with my package.
Russian Post gets full credit for the run-up to 'despatch'. Parcel was dropped off at a local Moscow post office on Friday, 18/09, so that's five days from posting to 'leaving the country' - all taking place in the greater Moscow area.
Good thing I'm not desperate to receive this package, otherwise I would have been ranting about the seller who took a week to collect funds from WesterUnion. ::-)
One week since my parcel was "Despatched to the UK" from Moscow, and still no update. My money is on transport by Lada, but heading East from Moscow, not West.
My beer didn't arrive yesterday because Yodel found 'my property to be inaccessible.' Yetis in the driveway, bears behind the porch, I assume. Or big fat lie.
For bonus points, it seems we have to contact them to arrange redelivery.
Russian Post, or ParcelFarce?
Not sure who gets the credit. On Wednesday, 23-09 at 21:35 (timezone unknown), somewhere in Moskva, my parcel was "Despatched to the UK". Four days later there is no update. Has it gone by ship? Or perhaps there's a Lada chugging across Europe with my package.
Russian Post gets full credit for the run-up to 'despatch'. Parcel was dropped off at a local Moscow post office on Friday, 18/09, so that's five days from posting to 'leaving the country' - all taking place in the greater Moscow area.
Good thing I'm not desperate to receive this package, otherwise I would have been ranting about the seller who took a week to collect funds from WesterUnion. ::-)
One week since my parcel was "Despatched to the UK" from Moscow, and still no update. My money is on transport by Lada, but heading East from Moscow, not West.
Once they've built the Bering Strait Fixed Link (and the infrastructure at either end) it'll be in Anchorage in no time.
My beer didn't arrive yesterday because Yodel found 'my property to be inaccessible.' Yetis in the driveway, bears behind the porch, I assume. Or big fat lie.
For bonus points, it seems we have to contact them to arrange redelivery.
They did that to me. The distance from Larrington Gardens Road to the Grand Portico of Larrington Towers is about twelve of the BRITONS' feet, but I expect their lackey got confused by the front door being on Larrington Gardens Road and not Larrington Towers Road* like wot the address says. Subsequent Yodelackeys have found it without difficulty. You can do the redelivery thing via their webshite without any nonsense from the “Sorry We Missed You” lie-card, which in my case I had not got.
* front door jiggery-pokery courtesy of a Mr H Göring and his æronaut friends.
Bloody hell Tim. I'd be calling the old bill on that one. I hope you're not too shaken by it all.
Got an email to say that my jacket is being sent back to me after it was repaired. Yay! Then I read the email, and the address it lists is missing the house number. So it'll never arrive... cos it's a UK system and it's truncated the last digits off the address line, which are most important... Have emailed the company sending the parcel, and sent a tweet to the courier (parcel farce). Let's see how we get on with fixing it...
J
I just got a tracking email from Herpes. The body consisting of one word: "null".
I just got a tracking email from Herpes. The body consisting of one word: "null".
Well at least they are honest about the odds of your parcel arriving intact.
Parcelforce refuse to do anything from my end, as it has to be the sender who asks them to change it. I have contacted the sender, who will see if they can update the address label.
The jacket has made it to .NL, so in theory if the label is fixed, I'll get it tomorrow.
J
Amazingly Hermes have a new guy local to me and he has been far more reliable than the one he seems to have replaced. As more and more sellers seem to be opting for Hermes I hope this little flurry of efficiency is not short lived.
Can you guess what happened yesterday? Was my package delivered betwen 0900 and 1700? Was it bollocks.
Can you guess what happened yesterday? Was my package delivered betwen 0900 and 1700? Was it bollocks.
Ah DX. Commiserations. I hope you're at home in general because eventually they might just leave it outside your house and run away.
Having had $Brown_Drink yesterday I phoned their Not Help Line again. No chance to speak to people, only robots. No chance for a delivery yesterday, so rescheduled for today. Had an email from them this morning saying they were sorry I'd been having problems but they're really busy. That was in response to an email I sent Monday. Then I had a text saying they can't deliver today and to go to the rebooking site. Which shows it as scheduled for "my chosen date". Load of nonsense.Can you guess what happened yesterday? Was my package delivered betwen 0900 and 1700? Was it bollocks.
Ah DX. Commiserations. I hope you're at home in general because eventually they might just leave it outside your house and run away.
DX used to be excellent, when they were doing what they were originally set up for - exchanging legal documents. Since they've expanded they've become crap.
Can you guess what happened yesterday? Was my package delivered betwen 0900 and 1700? Was it bollocks.
Ah DX. Commiserations. I hope you're at home in general because eventually they might just leave it outside your house and run away.
DX used to be excellent, when they were doing what they were originally set up for - exchanging legal documents. Since they've expanded they've become crap.
Having had $Brown_Drink yesterday I phoned their Not Help Line again. No chance to speak to people, only robots. No chance for a delivery yesterday, so rescheduled for today. Had an email from them this morning saying they were sorry I'd been having problems but they're really busy. That was in response to an email I sent Monday. Then I had a text saying they can't deliver today and to go to the rebooking site. Which shows it as scheduled for "my chosen date". Load of nonsense.Can you guess what happened yesterday? Was my package delivered betwen 0900 and 1700? Was it bollocks.
Ah DX. Commiserations. I hope you're at home in general because eventually they might just leave it outside your house and run away.
DX used to be excellent, when they were doing what they were originally set up for - exchanging legal documents. Since they've expanded they've become crap.
Reg- ah legal documents, of course. That's what the DXnnnnnn number on Solicitors' addresses is about then?
As expected, nothing.
RM tracking site still says they have access to a time machine and it will be with me this morning.
We all know he hasn't even tried it but the doorbell is working right?Ringing is for when an answer is requird.
Not that knocking if he doesn't hear a doorbell should be beyond him.
Ordered some specs that are supposed to be very helpful with migraine, moreso that normal sunglasses. Unfortunately only available in the states; company sent via DHL Express.
They've had an exciting adventure this week through Miami, Cincinnati, Brussels, Heathrow, Luton, back to Heathrow. Yesterday they got to the Lambeth delivery facility early in the morning and that's where they're stuck it seems; frustrating given that's only 6 miles away. I've paid the duty so that's not it.
Seems impossible to phone to find out why they've not gone out for delivery so I've emailed and just have to wait I guess.
We all know he hasn't even tried it but the doorbell is working right?Ringing is for when an answer is requird.
Not that knocking if he doesn't hear a doorbell should be beyond him.
Cnoking is for when an ansr is not reqid.
Obvs.
It seems Hermes are delivering my contact lenses and they were very informative. Emails, texts. It's coming. It's coming! IT'S COMING SOON!!!!
It's a box that fits through the letterbox and is designed to be, well, sent by post.
Ugh!
Which kind of spex did you go for?
I have precision tinted Cerium blue lenses with a tint of turquoise... £££ but the only thing that helps the extreme visual stress at all.
Hermes are going to surcharge me again for sending an oversize parcel...I measured it carefully and it was just inside the 245cm limit.
I can't be doing with couriers delivering a day early. WTF is going on?
My Herpes for the record ...
Parcel farce still delivering late round here though. The balance has to come somewhere.
Had a nice email from seller of THING. "Hi! Your THING is being made". So how come it has already been delivered?
Tracking an Amazon parcel that DPD are delivering. This makes no sense whatsoever even allowing for time zone differences.
Tuesday, 27 April
6:03 PM
Parcel left the carrier facility
US
4:23 PM
Completed customs clearance process
GB
1:51 PM
Initiated customs clearance process
GB
Tracking an Amazon parcel that DPD are delivering. This makes no sense whatsoever even allowing for time zone differences.
Tuesday, 27 April
6:03 PM
Parcel left the carrier facility
US
4:23 PM
Completed customs clearance process
GB
1:51 PM
Initiated customs clearance process
GB
Maybe that last entry went into the system a long time after the event: customs clearance initiated 1.51, completed 4.23 makes sense to me...
Tracking an Amazon parcel that DPD are delivering. This makes no sense whatsoever even allowing for time zone differences.
Tuesday, 27 April
6:03 PM
Parcel left the carrier facility
US
4:23 PM
Completed customs clearance process
GB
1:51 PM
Initiated customs clearance process
GB
Maybe that last entry went into the system a long time after the event: customs clearance initiated 1.51, completed 4.23 makes sense to me...
Maybe. Its the parcel left carrier in the US after it cleared UK customs that gets me since its coming from the US to the UK.
Well that’s a novel approach. I’d received the usual text notifications from the Royal Mail that they had a parcel for me which would be delivered between 9.03 and 1.03 and that it needed to,be signed for. All good because I’m expecting a parcel. Came out 0f the bathroom to find postie had been with letters being on the floor. Ok, so I checked outside on the porch, no parcel. I’m just having a coffee and I get another text from RM saying that they’ve delivered my parcel. You have? I think and I’m on my way to the front doo to see if I’d missed it on the porch or something and I’m just about to click through to the tracking to see if there’s any information. Then the doorbell rings. I open the door almost immediately because, as noted above, I was on my way to the door already. I see the departing back of the postie* as he disappears down the drive. Odd. I look down and on the doorstep is the needs to be signed for parcel for which I received the delivered notification 4 minutes ago. </rant>
*Im not sure if it’s the same chap but the postie is doing strange things at the moment. He arrives at our end of the road in his van and then wanders around with a sack of letters, posting them through everyone’s door. Then 20 or 30 minutes later he then does the same route with a sack of smallish parcels. I don’t know if this is a personal initiative by this one particular postie or if it’s a clever effort saving ruse developed as the brainchild of a newly appointed MBA somewhere.
I think many companies are substituting a parcel doorstep photo for a signature.The better ones seem to need an opened door in the doorstep photo. The RM aren’t in this category.
Several firms seem to be messaging 'arrived/delivered' texts a few minutes before taxi/parcel/letter materialise.
Am really disappointed with how slow @PostNL are. Having paid the import fees/BTW for my package on Thursday, the package has yet to get out of customs and move towards delivery. I don't understand how they can be so slow. Their process needs dramatic improvement.
With the new rules set up by EU is it very busy at customs clearence. We shall improve as quick as possible.
You had over 2 years notice it was happening, and then it was delayed by 6 months due to covid. We knew this was coming. It's shockingly bad planning to not be prepared when you have this much notice.
Your parcel has been shipped to the following address . . .
Using Royal Mail 48 Tracked STD 2D. The estimated shipping time for your order is 5-10 Business Days.
Not exactly a courier, but . . .QuoteYour parcel has been shipped to the following address . . .
Using Royal Mail 48 Tracked STD 2D. The estimated shipping time for your order is 5-10 Business Days.
Erm, what?
This is where they'll try to charge you duty + VAT on it :)yes, it’ll be £3.82 duty, £11.47 handling fee plus VAT on top of the lot, so £27.13 please.
and it is not yet here, with 40 minutes to go, and the risk of three emails and three texts telling me porkies...
Parcelforce today. A tale of two parcels from RS on the same order.Second parcel has now been
First parcel:-
31/8/2021 19:37 National Hub Sorted
1/9/2021 0:01 [Town] Depot Received at delivery depot
1/9/2021 7:19 [Town] Depot Prepared for delivery
1/9/2021 7:47 [Town] Depot Out for delivery
1/9/2021 11:51 [Town] Depot Delivered
Second parcel:-
1/9/2021 5:03 [Town] Depot Received at delivery depot
1/9/2021 18:54 [Town] Depot Addressee requested later delivery
1/9/2021 18:54 [Town] Depot Second delivery attempt scheduled
1/9/2021 20:35 [Town] Depot Prepared for delivery
There've been two people in all day, and a dog, and we didn't suddenly go online at nearly 7 o'clock in the evening to tell them that we didn't want the parcel.
In this case, a day's delay is no problem but I don't like how they won't admit that they didn't get round to delivering it.
Tatted and creased missed delivery card from Yodel on the doormat.
Completely blank. No idea what it is, where it is, or where they might have left it. Somewhere non-obvious, if they have.
Order from Amazon for 3 items (all fulfilled by Amazon) - messages to say they have been shipped and will arrive Tuesday 21 September . . . . no sign of any deliveries . . . went to the tracking and it said:
Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 5 - 7 business days after the return is processed. We’re very sorry for the inconvenience.
Looking at the further details it seems that this was registered on the tracking:
Monday, 20 September
5:45 PM
Parcel was damaged and will be returned.
GB
5:21 PM
Parcel was damaged and will be returned.
Carrier picked up the package.
All seems odd to me BUT even stranger and annoying is that I've had no notification on the cancellation, refund etc from Amazon - I could still be wating if I hadn't looked at the tracking.
I placed a fresh order for the same things on Tuesday evening and, so far, one item that's marked as shipped left Germany at about 0430 this morning .... nothing on the others.
Order from Amazon for 3 items (all fulfilled by Amazon) - messages to say they have been shipped and will arrive Tuesday 21 September . . . . no sign of any deliveries . . . went to the tracking and it said:
Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 5 - 7 business days after the return is processed. We’re very sorry for the inconvenience.
Looking at the further details it seems that this was registered on the tracking:
Monday, 20 September
5:45 PM
Parcel was damaged and will be returned.
GB
5:21 PM
Parcel was damaged and will be returned.
Carrier picked up the package.
All seems odd to me BUT even stranger and annoying is that I've had no notification on the cancellation, refund etc from Amazon - I could still be wating if I hadn't looked at the tracking.
I placed a fresh order for the same things on Tuesday evening and, so far, one item that's marked as shipped left Germany at about 0430 this morning .... nothing on the others.
I had a similar thing happen to me once, and then the seller disappeared. Got my refund.
Order from Amazon for 3 items (all fulfilled by Amazon) - messages to say they have been shipped and will arrive Tuesday 21 September . . . . no sign of any deliveries . . . went to the tracking and it said:
Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 5 - 7 business days after the return is processed. We’re very sorry for the inconvenience.
Looking at the further details it seems that this was registered on the tracking:
Monday, 20 September
5:45 PM
Parcel was damaged and will be returned.
GB
5:21 PM
Parcel was damaged and will be returned.
Carrier picked up the package.
All seems odd to me BUT even stranger and annoying is that I've had no notification on the cancellation, refund etc from Amazon - I could still be wating if I hadn't looked at the tracking.
I placed a fresh order for the same things on Tuesday evening and, so far, one item that's marked as shipped left Germany at about 0430 this morning .... nothing on the others.
I had a similar thing happen to me once, and then the seller disappeared. Got my refund.
That was my thinking - but it was 3 separate items from 3 suppliers?? What was more annoying was that I couldn't find anyway to ask WTF was going on - and complain. The "phone Amazon" thing worked with a call-back BUT as soon as I pressed the number for the option it hung up with a robotic message. I have yet to see my refund.
Fingers crossed the replacement order will be here shortly . . . tracking says it left Birmingham at 1152 this morning.
Ordered something from an online shop, didn't realise it was in Austria. Sent via post.at. It's apparently been delivered. But I have no idea where. No card is left. and I have no item. Have chased it with postnl (should be delivery partner) but they can't find it, have sent a message to post.at. No reply. Not pleased.
Obviously the solution is to leave the European Union, as then you'd helpfully get advance warning of this sort of thing in the form of WTFBloodyHellHowMuch additional tax/shipping costs being added at the checkout, if they don't refuse altogether.
Two Packlink/Hermes deliveries gone missing in 2 days. The first from Wiggle, the second a purchase from ebay.
In both cases they claim to have been delivered. I was at home on each occasion and no-one came near the house. The "proof-of-delivery" photos are a joke - both just a blur and show absolutely nothing.
This seems more like fraud than incompetence. Of course there is absolutely no way of contacting anyone to alert them to the problem other than a chat bot.
Upon reading the rescheduling email, I notice they claim the colour brown is their copyright. You can't copyright brown, you idiot fucknuggets!
Oh dear, Hermes :sick: are due to deliver a parcel today.
I get my stuff delivered to a locker or to work if possible, it makes it easier for the driver as well.I noticed that as an option for the first time today and as it was Dr Beardy (Mrs) Crimbo prezzie I decided it would be a good idea. None of the local ones were available due to them all being full!
Bell-push innards were a bit manky, as expected (it's unavoidably being powered with DC). I've cleaned the contacts up a bit and replaced the BLUE LEDs with fresh, brighter BLUE LEDs, to make it a bit more obnoxious. But sadly I suspect that you can't engineer around shite couriers.
Bell-push innards were a bit manky, as expected (it's unavoidably being powered with DC). I've cleaned the contacts up a bit and replaced the BLUE LEDs with fresh, brighter BLUE LEDs, to make it a bit more obnoxious. But sadly I suspect that you can't engineer around shite couriers.
I'm imagining a cnoke vibration sensor on the door, which would query the user as to whether an rnser was required.
Then, if an rnser were required, a Wallace and Grommit style brass articulated arm with a comedy white golved hand on the end of it would activate, and theatrically press the bell-push.
I'm imagining a cnoke vibration sensor on the door, which would query the user as to whether an rnser was required.
Then, if an rnser were required, a Wallace and Grommit style brass articulated arm with a comedy white golved hand on the end of it would activate, and theatrically press the bell-push.
That's a much better idea than the current arrangement, where the cnoke sensor just causes the bell push to flash angrily for a couple of seconds.
Hermes: have lost the replacement parcel from Wiggle after losing the original last week (as well as one from Amazon). Not that they will tell me that's what's happened; they simply stop giving delivery advice. And they make it even more difficult than average (ie impossible) to contact them for an explanation. It must be done via the merchant. Wiggle are starting to get fed up with me!
Looks like my set of expensive winter boots I needed to return due to them being slightly too tight have gone astray with Hermes. Their tracking website shows it going round and round between two (possibly the same) depot(s) for the last 10 days and then notes a delay of unknown cause. Their chat bot helpfully regurgitates the latest update on the tracking page from which I access the bot and has no more functionality than that. I am not looking forward to dealing with their helpline on Monday, but at least I insured the package for its true value so I shouldn’t lose out financially.
Looks like my set of expensive winter boots I needed to return due to them being slightly too tight have gone astray with Hermes. Their tracking website shows it going round and round between two (possibly the same) depot(s) for the last 10 days and then notes a delay of unknown cause. Their chat bot helpfully regurgitates the latest update on the tracking page from which I access the bot and has no more functionality than that. I am not looking forward to dealing with their helpline on Monday, but at least I insured the package for its true value so I shouldn’t lose out financially.
Hmm. After several circuits of the Hermes automated phone system and a couple of sonatas worth of hold music, I got to speak to a helpful guy who thinks the parcel will be delivered today. He admitted he couldn’t work out why the delay but it was now at the correct delivery depot in Nottingham, having had a weekend break in Tyneside, and it was awaiting it’s allotted van. Fingers crossed it arrived in one piece and no damage. I should know by tomorrow.
What are the chances of them all being delivered, intact, to me?
Well, I've got a light fitting, and beer, so if the camera is smashed or doesn't turn up, I can drown my sorrows.AND see to pour properly. It's all looking up.
Well, I've got a light fitting, and beer, so if the camera is smashed or doesn't turn up, I can drown my sorrows.AND see to pour properly. It's all looking up.
It'll soon not be possible to moan about Hermes - a rebrand is on the way as Evri - statement from them says:
It is more than just a name change – it is a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’.”
The possible upside is that they are reviewing conditions for their self-employed/gig-economy people with holiday and sick pay as well as a pension scheme
- perhaps they should have a spelling test too?
This is a cracker from EVRI (as in Hermes) - a comedy of errors.
I delivered a package to the EVRI despatch locker at the local TESCO at 1040 on Monday 14 March - the pick-up courier was at the lockers at 1548 on Monday and for some strange reason didn't collect the parcel - but marked it as "unsuitable packaging"*
I only found out about the failed pick-up when I checked the tracking on Thursday - one would have thought EVRI would have told me? I then raised query tickets with EVRI but have still yet to get any reply.
Having Googled a bit to try and find out how to speak to EVRI (I still don't know) I found that InPost is the company that manages the lockers. Phoned them (amazingly helpful and no pressing loads of numbers crap - straight to a human) and while I was on the phone they watched the CCTV at the time the pick-up courier was there and saw that the door of the locker containing the parcel was not opened. This is when, presumably, the "unsuitable packaging" note was made.
InPost then said to retrieve the parcel I could go to TESCO, phone InPost an they could open the locker. My wife went to TESCO, phoned InPost and they opened the locker remotely - except that the door of the locker didn't open beyond partially - she banged the door in vending machine style and it opened for her to take out the parcel.
Parcel has now been dropped off at the local One Stop shop that is an EVRI pick up and I have a paper receipt.
..... if I hadn't checked the tracking I wonder how long the parcel would have stayed in the locker?
*this is apparently a "standard lie" from couriers failing to make collections!
Mrs was talking to neighbours when DPD van stopped and asked for directions to Mr.G (It's a small village so not that difficult).
Neighbour says "I think you have a parcel for me as well".
"Yes, I do but as I'm ahead of your scheduled delivery time, I can't deliver it." :facepalm:
Audax meets parcel delivery.Mrs was talking to neighbours when DPD van stopped and asked for directions to Mr.G (It's a small village so not that difficult).
Neighbour says "I think you have a parcel for me as well".
"Yes, I do but as I'm ahead of your scheduled delivery time, I can't deliver it." :facepalm:
This isn't the actual delivery drivers fault. Their PDA won't let them scan it. Our DPD driver often has to wait in our goods inwards before he can scan. I think its partially to stop them racing between dropa
Be on the lookout for Evri (a possible re-brand of Hermes).
(https://www.evri.com/_assets/images/emails/new/evri-logo-native.png)
(https://www.evri.com/_assets/images/emails/new/evri-logo-native.png)
Keep up https://yacf.co.uk/forum/index.php?topic=83743.msg2707548#msg2707548 (https://yacf.co.uk/forum/index.php?topic=83743.msg2707548#msg2707548) - I've already had two issues with the new/renamed outfit - both involving blatant lying by drivers.I am not going to read every single message posted on any topic. :hand:
We had a delivery via Evri the other day. Correct address, correct postcode. A name neither of us recognise.
So, MrsC goes onto the Evri website to try to sort out what we are supposed to do.
It would appear that this is a set of circumstances they have not allowed for.
The parcel is still sitting on the windowsill downstairs...
Today is DPD's turn to claim no one was in when they tried to deliver, despite there being two people home at the supposed delivery time. Perhaps they didn't bother using the buzzer. ::-)
We want to make you aware that one of our delivery partners, Yodel, has experienced a cyber incident that has caused some disruption and impacted its ability to deliver to customers.
Oh FFS Fedex/TNT
Have grumbled about them not getting proper names or signatures. Sent out a parcel yesterday and on the delivery instructions put get a name do not put postroom. Highlighted this with a pen
Checked tracking. No signature and name is.........postroom
Awaiting a call back from the complaints team
Need to ring DPD Monday, I'm not imagining they're perfect but at least they get a picture
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The package remains at the UPS Access Point™ location and is reaching the maximum days allowed to be held.
13/07/2022
8:51 Deliver to Original Address Confirmed
We will deliver the package to the original receiver's address as the receiver requested.
18/07/2022
12:41 On the Way
We received a request to change delivery. The request will be processed once the package returns to our facility.
Curiouser and curiouser: I reported the above to the Mega-Global Sounds Like A River Co, and then went out to get utterly soaked on an unrelated post-office/shopping mission.
When I returned, the parcel (which bore no resemblance to the one allegedly photographed in Weatherby) was plonked on the doorstep, getting rained on. The doorbell hadn't been rung, and consequently barakta had sat obliviously on the other side of the door watching videos.
On further inspection, the shipping label was creased in a way that largely obscured the address. Which would explain how it had failed to be delivered, but not the Yorkshire connection.
I am always annoyed when my parcel does not arrive two minutes after the start of the delivery window. That is simply selfish impatience. My deliveries rarely go wrong but I am annoyed nether the less. My worst delivery company is Amazon Logistics. All the other companies deliver to some time in the morning or a declared two hour window when I am unlucky. Amazon simply say 10am to 9pm today. This completely kills my day. I feel evil because obviously I feel bad towards the innocent worker who hands me my parcel. In reality he or she (never) who hands me my stuff in the evening is probably working a second job to make ends meet. Despite this Amazon know which van my stuff is on. Working time directives are a good thing. At this moment I an annoyed for no reason. I do not need this stuff till September but I am still waiting.
Heard a courier talking to one of my neighbours this morning. The conversation went along these lines:
"I'm looking for this address, do you know where it is? Flat 4?"
"Yeah but Flat 4 and what's the house number?"
"There isn't one, it's just got Flat 4."
Sometimes it's not actually the courier who is sh!te.
The delivery date will be provided as soon as possible.
DPD are after my business, they stand a good chance with fedex not getting a proper signature or picture, have the issue I need pallets shipped and fedex/TNT can do that. Months ago they booked a call with me for 10AM Wednesday to discuss if they can do pallets which I regretted as been really busy this week but planned around it.....guess what......never came. Not best pleased
It's difficult to tell when RM are on strike because they generally can't be arsed to do this road on Mondays or Fridays anyway.
DPD are after my business, they stand a good chance with fedex not getting a proper signature or picture, have the issue I need pallets shipped and fedex/TNT can do that. Months ago they booked a call with me for 10AM Wednesday to discuss if they can do pallets which I regretted as been really busy this week but planned around it.....guess what......never came. Not best pleased
I wouldn't give DPD my business.
Parcel due to be delivered on Wednesday, tracking showed it was at the local depot and that I should receive a delivery slot by 2pm. Nothing. Thursday came, tracking showed it should be delivered that day - again, no delivery slot and no parcel. Today - exactly the same.
I wouldn't mind if I had some kind of explanation, but their customer service bots seem inpenetrable - I spent a frustrating time "chatting" only to receive the same (unhelpful) message over and over, telling me only that there had been a delay to my parcel (I'd never have guessed... >:(). They are similarly useless on Twitter.
That's this weekend's decorating plans scuppered, then, as parcel contained some paint I needed.
Heard a courier talking to one of my neighbours this morning. The conversation went along these lines:
"I'm looking for this address, do you know where it is? Flat 4?"
"Yeah but Flat 4 and what's the house number?"
"There isn't one, it's just got Flat 4."
Sometimes it's not actually the courier who is sh!te.
Honorary mention to FedEx for measuring parcels in weird leftpondian units.
Neat idea. No though. This street only has houses on one side (the downhill side) and they're all odd numbers. I would guess they planned to build on the other side but got prevented by something, except that all the streets in this area are one-sided (but some are numbered sequentially and some aren't; no wonder couriers get confused!)Heard a courier talking to one of my neighbours this morning. The conversation went along these lines:
"I'm looking for this address, do you know where it is? Flat 4?"
"Yeah but Flat 4 and what's the house number?"
"There isn't one, it's just got Flat 4."
Sometimes it's not actually the courier who is sh!te.
It wasn't actually "Flat, 4 Whatever Road" was it. That's a whole lot different from Flat 4. Speaking as a person who once lived in Flat, 3 Station Road...
Honorary mention to FedEx for measuring parcels in weird leftpondian units.Have they used ounces, with no indication whether it's UK or US and not enough context to tell whether it's even weight or volume? Those are my favourite...
Honorary mention to FedEx for measuring parcels in weird leftpondian units.
Stepping this up to non-honorary status, on the basis that the parcel was not delivered as scheduled. It's probably stuck in a brexit black hole somewhere, but they could at least warn you of that.
That one's still stuck in the vicinity of Dartford.
Meanwhile, the washing machine which was supposed to arrive this afternoon turned into a washer-drier and ended up being delivered to a random address in Glenrothes. The former was my fault, for not paying sufficient attention to model numbers. The latter was impressive. Try again next week.
It being normal to live so far from a corner shop that you have to (or normally choose to) drive there is Shite Country Thread, surely?
On further investigation, it would appear that DPD have two parcels for me, a fact that is not made clear in their messages. Please note DPD minions, when my branes are being in use for important projects, I don’t have the spare capacity to unravel your lazy messaging. Sort it it muppets.
FaceFriend reports dispute with Parcel2Go.
Parcel delivered to wrong address, where they put it in bin and uploaded photo of bin at wrong address.
Supposedly 'Signed For' service...
I order several items from M&S a few weeks ago.
These were despatched in two consignments.
Once the first parcel had arrived, it was not possible to track the second.
The items arrived pretty promptly and in good order though.
DPD, if the contact name wasn't recognised at the location you tried to deliver to, this is because the location you are at is not the address you need to deliver to.So after the second driver also failed to find my address (and didn't even bother recording that fact) I redownloaded the "app" and verified that indeed DPD do know where I live because I've told them before. The INFORMATION THAT DPD ALREADY HAVE repeated in a message to the driver resulted in a successful delivery, one week late, after three "attempts"
You'd better get it right tomorrow.
I’ve just become aware that Hermes has changed its name to Evri. The service hasn’t improved any though. Todays delivery will be delivered between 12;30 and 14:30; todays delivery will be delivered between 16:30 and 18:30; there’s a problem, we’ll delivery tomorrow. Tossers.
I’ve just become aware that Hermes has changed its name to Evri.
https://www.kentonline.co.uk/medway/news/evri-delivery-probe-after-sackfuls-of-parcels-dumped-278464/
Erm.. wtf?!?
https://www.kentonline.co.uk/medway/news/evri-delivery-probe-after-sackfuls-of-parcels-dumped-278464/
Erm.. wtf?!?
Somebody nicked a van?
Evri is cracking under the strain of Xmas and people switching from RM. I dropped off an eBay package on Monday and it hasn't been picked up yet. That's two missed days.
DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
His employer will have instructed him to make sure he hands it over the named recipient. Hardly his fault. And he’ll have a “‘no delivery” strike against his KPI’s now.
Can all you lovely customers of EVRI have any returns collected before Friday 23rd as we can NOT collect them on Saturday 24th as we are not insured to store them over the Christmas time off. HAPPY CHRISTMAS TO YOU ALL FROM US DELIVERING IN THE DALES 🎁🧑🏻🎄🎅🏻⛄️🎄
Parcel now received without me having to give a name.DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
His employer will have instructed him to make sure he hands it over the named recipient. Hardly his fault. And he’ll have a “‘no delivery” strike against his KPI’s now.
At a guess the driver will have to enter a name on their handheld as proof of delivery. They're unlikely to care whether the name they enter is De Sisti or Flobbalob - after all, Flobbalob might be De Sisti's flatmate, and has certainly answered his front door - but refusing to give them any name at all seems to me a bit of a nose/face/sharp implement interaction.
DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
Parcel now received without me having to give a name.
DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
Why would you do that?
Why do you think it is reasonable for a delivery driver to hand over a parcel to a random person who refuses to give a name?
How would you feel if your parcel had been handed over to a randomer with no attempt at identification?
It is entirely reasonable for a delivery driver to ask who he has handed the package to.
A minimum wage delivery driver does not need that kind of un-necessary shit.
Consider your actions, and think how you might be a better person next time.
Meh.
If you'd given himyoura name you'd have had your parcel on Monday.
DPD. Parcel has my name and address on it but delivery driver refuses to hand it over until I give
him my name. He gets increasingly shouty when I ask him to hand it over to me because it has my
name and address on it. He aggressively asks one more time for my name, at which point I close
the front door.
Why would you do that?
Why do you think it is reasonable for a delivery driver to hand over a parcel to a random person who refuses to give a name?
How would you feel if your parcel had been handed over to a randomer with no attempt at identification?
It is entirely reasonable for a delivery driver to ask who he has handed the package to.
A minimum wage delivery driver does not need that kind of un-necessary shit.
Consider your actions, and think how you might be a better person next time.
Your may not be aware but other parcel delivery companies will hand over packages without
asking for a name. Parcelforce never ask for a name before they deliver a parcel to an address
(well, not mine anyway). Royal Mail never ask for a name before they put a letter through
a letterbox. By refusing to give a name to someone who is shouty towards me in not giving
someone shit. Good on you if you may like someone acting like that to you.
My 2nd biggest supplier who we get around 20 parcels a week has gone over to DX. DX are crap, I think probably cheap but DPD for us are great, get a proper name and a photo and you get usually accurate delivery slot. DX dump stuff outside or in workshop and make up names. Have contacted the suppler and said what are you doing DX are crap
An update will only be provided when we attempt to deliver your item
We don't appear to have a 'Good Courier' thread so, in the face of adversity, I'm going to put this in here.
I ordered a pair of gloves yesterday.
They were collected by DHL from Assos in Lugano at 16:35 yesterday.
DHL attempted a delivery at my place in Londres Sud at 13:00 today.
I'm reasonably impressed with that.
Unable to deliver as there was nobody home. ::-)
A friend tells me that my 58th birthday next week is marked by the delivery of poo sticks. Does this mean that I'm going to need a shite courier?;D ;D ;D
A friend tells me that my 58th birthday next week is marked by the delivery of poo sticks. Does this mean that I'm going to need a shite courier?
That's early!
Isn't your birthday towards the end of June?
That's early!
Isn't your birthday towards the end of June?
Yes, but then I'll be an odd number again by then. I think it's more likely to be late.
90% plus of the deliveries we get don’t ask for names. If they do, we give them. <shrugs>
Some DPD delivery drivers ask for a name before handing over a parcel (damhikt), but yet, theIt depends on the service requested by the sender.
one who delivered a parcel to my next-door neighbour whilst I was getting stuff out of my car just
left it at the front door and took a picture of the door ajar when she answered.
A few minutes earlier, a guy delivering an Amazon parcel just left it at her front door and then
tapped out something on his phone before moving on.
Amazon.
I deliberately didn't use next day delivery. on account of
a) I don't want Prime
b) I didn't need it
c) I knew I was out this afternoon
d) Free delivery was tomorrow or Friday.
So they delivered it today. Soaking wet box on highly visible doorstep.
It's very easy to fall for the Prime trick - barakta does on an irregular basis.
But sometimes they do randomly deliver things early, presumably for the convenience of their logistics operation. I like to think it results in fewer van miles or someone getting an extra nanosecond on their toilet break or something.
Amazon.
I deliberately didn't use next day delivery. on account of
a) I don't want Prime
b) I didn't need it
c) I knew I was out this afternoon
d) Free delivery was tomorrow or Friday.
So they delivered it today. Soaking wet box on highly visible doorstep.
I buy all my pet supplies online. Yesterday I noticed at checkout there's a box to tick if you want to specify which courier to use. This means that if you think courier A is shit (locally or generally) you can opt for courier B or C. I think this is a step forward for online shopping.
I buy all my pet supplies online. Yesterday I noticed at checkout there's a box to tick if you want to specify which courier to use. This means that if you think courier A is shit (locally or generally) you can opt for courier B or C. I think this is a step forward for online shopping.
A courier company similar in name to tough knells
Awaiting a part at work. Looks Thursday and says was delivered Wednesday but nothing to back this up and supplier can't get anything, they said had emailed courier and I tried ringing but number doesn't work
Today it arrives, I asked the driver what's going on and he laughed. Told me he was agency driver and they'd been called in as the warehouse was full. Looks like they're just.logging as delivered
Not sure if shit couriers, or shit despatches.
I ordered some bulk laundry supplies, including a 5l bottle of ecover.
Said bottle doesn't like being upside down.
Guess who put the bottle in a package with no indication of which way up it should be.
Guess who put the box with said bottle on my doorstep, with the bottle upside down.
On the plus side the Hallway smells nice.
Now to try and get a refund...
J
And the USPS webby SCIENCE assumes you’re in USAnia so its FAQs are bugger-all use. Who's got it? And where? Is it with a gang of villains in a shed up at Heathrow?
EVRI! :sick:
We delivered your item at 16-24 today. I was sat, 15ft away from the door, with my sister. No attempt was made, no bell or knock, and I queried it with their Chat-bot. here is evidence, they said, showing a photo' of a package, no details in sight, sitting on the passenger seat of a delivery van. it took me 2 days to get a response from a named person, that only after I stated that the complaint, and record of their emails to me, would be forwarded to their CEO. I was called, asked if I would give them 48 hours to contact their, self employed, courier. I agreed to this, reluctantly, on Thursday of last week. It is now Thursday of this week and I have had Zero Contact. I will print the conversation, the emails, the "Stock Photograph" at the end of this day. I'll email them all to the CEO, plus mail a hard copy also. I will enclose a SAE for the result to be sent to me, I'll also have a copy to Post online in as many places as I can think of, warning people Not to Use these Useless Twats! Anything I buy online will only be purchased from a seller that I confirm does NOT use EVRE/Hermes.
DPD: You are an utter shower of twunts. My heart sank when I saw you were my phone provider's courier of choice and for good reason. As I missed your first attempt, I reluctantly paid you a tenner to deliver it this morning to avoid taking a day off. Did you deliver it, did you fuck! So now a day's leave will be wasted as you offer no other alternative to home delivery. Bastards!
Evri. Order from Toolstation due for delivery today. Evri tracker earlier today, Package is with us, will let you know when due for delivery. Nothing happens, notification or delivery. People have been on site all day. Evri tracker. Your package is on its way back to the sender. ??? Tried the on line conversation facility. Hi I am xxxx. Your return order is on its way back to the sender. Contact us tomorrow to escalate. No further option for dialogue.
I contacted their online customer services, who gave me a fedex email address and told meYet another delivery driver who has a package small enough to post through my letterbox, but
to instruct them that a photograph/signature is not required and for them to post the parcel
through the letterbox. I await the response.
Evri have not come back to me with any information despite raising a ticket. Rang Toolstation today who were very quick to respond and explain what is going on. The parcel had been damaged. Quite why Evri could not share this simple fact defeats me. Credit received from TS and I will reorder and collect from a local outlet in due course.
Logistics No.
2023-11-29 10:39:30 +08
AT ORIGIN
Order Created
Nice!
If it was next to a capacitor, the van could be
I ordered some flux. I got an email saying it was delivered. I can't find it anywhere. Check tracking, yesterday it is listed as "worried" and now it shows as having entered my region...
What's the betting the box self destructed, and it's made a mess of the van ?
J
We're talking about courier deliveries. ::-)Nice!
Don't be too hasty, it's still a printer.
Ladies and gentlemen, place your bets please. Is it going to be:And the answer is a) is the incorrect statement.
- My parcel arrives tomorrow proving that a) the vendor is an honest and efficient company and b) WeWorldExpress are a highly efficient delivery company but c) don't have the first clue about tracking. or
- Some combination of a), b) & c) being wrong. State your choice.
We very rarely have issues with couriers. However, DHL have blotted their copybook twice on the same order. The first time, it just didn't arrive at all. I got the tracking emails, but clicking on the number got to a 'not found' message.The nice people at 1 XXX road delivered the parcel to us while we were out shopping this morning. :thumbsup:
The replacement was out for delivery today. We live in Lower XXX road. They have delivered it to the same number, but on XXX road. OK, this is only just round the corner but I'm not sure I want to carry the 20kg of bird seed that far. I assume it's a relief because Christmas driver, but still.
Company I ordered from confirm DHL has lost my package.
Company I ordered from confirm DHL has lost my package. Have asked them to resend...
12:23 - Tue Mar 12 Your parcel is on its way to you today