My son has managed to infect our home computor with this virus/malware. It claims to be a security tool, but in reality it just stops the computor working (and possibly far worse). A quick google indicates that this is not very easy to get rid of, plus I am concerned that some of the sites recomend downloading software to sort it out and without knowing what I am really downloading I could just be making matters worse. Wiki Security has a page on it - is this a genuine Wiki site?, it has the Wiki logo and appears kosher.
Any help would be greatly appreciated, although it has to be idiot proof as a computor idiot will be trying to sort out the problem. I don't need any ideas for sanctions against the idiot who caused the problem initially although I may need a good defence lawyer.