OS X email problem

[Efrogwr]

I use an iMac G4, running in Tiger (OS 10.4.11).

I have lost (completely) the Mail application. It does not respond at all. I can access my email directly from the ISP, but I found Mail useful!

Can anyone make any suggestions to get it going again?

[Jaded]

Download the OSX Combo update from here:


Use Disk Utilities to Repair Permissions, then run the Combo updater.

Let us know how you get on.

Also - great a new user and see if the Mail application runs in a new user account.

[Efrogwr]

Thank you. That's tonight's homework then! 

[Efrogwr]

Unfortunately it didn't work. Mail doesn't respond at all.

I made another account, and can get into Mail that way, but I can't find the source address at the ISP to connect it.

[Jaded]

Another User account on the Mac or in Mail?

If on the Mac then you probably have damaged Mail preferences on your account.

You can solve that.

[Efrogwr]

Thank you again.  The new account is in the machine. I'll look for mail preferences in my original account, I may ask you for clues later!

[Jaded]

Hi,

probably some terminology problems on my part as it was late!

I meant (the application) Mail Preferences in your user account, rather than (email account) account preferences in Mail.

[Efrogwr]

PROBLEM SOLVED!!!

I realised what you meant, so I tried a new user account, which was able to access Mail, although my original account wasn't.

The problem was in Preferences. I have far too many, because our ISP has been transferred from telco to telco to telco.... sometimes with no problems, sometimes disappearing for a while. i've restarted from scratch a few times! At least we have kept our email addresses. Somehow the Preference was changed: it must have been me, but I don't remember. Probably shutting down without paying attention.

However, I'm now reconnected.

Many thanks for your help.


Steve

[Jaded]

The Combo Update will have done a multitude of nice little things to your system anyway.