I've not tried printing so can't help with that, but have you tried 'phoning them? They have 30 days free telephone support (when you can find the number) but I've used it a couple of times, the first a couple of years outside the 30 day period and have never been asked when I bought the software. You get through to the same person each time (so I assume that the "support dept"consists of just one), they are in the UK and have always been really helpful and patient, and what's more have resolved the problem each time