At least have the decency to have all the info to hand before calling me, otherwise you are going to get a load of abuse.
Today's phone call:
Droid: Hello, this is XXX from YYY, how are you today?
ME: I'm ok, not that you actually care, as you are just reading from a script.
Droid: I am am ringing about an accident that happened in the last two years.
ME: When, exactly?
Droid: Urm, in the last year
ME: <ignoring that change from two years to one> When, exactly, last year was 365 days long.
Droid:<detecting maybe he is rumbled> Urm, maybe I have the wrong person, have you been involved in an accident?
ME: Well, it depends who you want to talk to as to whether you have got through to the right person, what is the name of the person you want to talk to? If you have the details there you will have the name.
Droid: Urm, ah, err <FX:paper shuffling> a Mr, errr, Mr ...John?
ME: Nope, no one here by that name, now why don't you just take your scamming script, shove where the sun doesn't damned well shine and fuck right off, when you have finished doing that, you can fuck off a bit more, remove my details from your database and then fuck completely off, never calling me again, OK?
ME: Bye <hangs up the phone>