Is anyone here a Printer Engineer/Repair Man, or have you had a report from one?
I need to send a report to someone about one of our printers, and they want a printer engineers report but trouble is I don't want to fork out for one as the printer isn't worth it. Basically, their 100% compatible cartrdge spilt the toners inside the printer and ruined the transfer kit, they've offered to refund the cost of the transfer kit and cartridge but won't be paying for the engineer, which don't come cheap. I've said I could send them the transfer kit but they declined saying they need the report. So here I am. Added bonus if HP accredited/approved.
