HSBC - when my wife picked up an internet banking thingy, it might have been useful to ask if it was needed for personal or business use to save her the journey back to swap it tomorrow.
HSBC - why can't you have one internet banking thingy for both business and personal use?
HSBC - why can't business banking use the imaginary thingy (I think the term that youngsters use is "app") which would save my wife the trip in the first and second places.
HSBC - one letter asking for more information then one telling us to shut the account in 60 days isn't wonderful service
HSBC - not telling the secondary user that there is a load of information needed if you are not to imply we are money launderers, while letting all transactions be done by said secondary user, isn't wonderful service.
HSBC - not letting said secondary user tell you the information that you need if you are not to imply we are money launderers, isn't wonderful service.