Not helpful, but I’ve just cancelled our annual family insurance because:
1) Found out everyone has to live in the same house always (sorry, but it’s four related people going on holiday, two parents, two young people just setting out in life - you know the risks.)
2) Your letter had no reply address, no web address, no email account. Premium phone number only.
3) New quote 50% higher than last year, with no change in circumstance.
4) we aren’t not planning to go on family holiday this year...
OK, fine Sir.
No attempt to fight for the business at all. Which means, simply, that they’ve screwed us and don’t care if we don’t want to get screwed again.
To misquote a punk song, and not give away the gouging bastards...
OH LV, UP YOURS!