This saga needs documenting, as it looks like it could run and run:
Barakta has a suspected UTI. It hasn't cleared up with >36 hours of copious drinking. Her syndrome means she needs to take kidney things seriously.
As TextRelay (or AAA Breakdown Cover or whatever they've re-branded TypeTalk as this month) is overwhelmed with 111 calls, she emailed her GP practice, cunningly using the address they actually monitor, rather than the one they append to all outgoing SMSes. She explained that she's deaf and lip-reads, so masks would be a problem if they want her to come in.
They replied suggesting that this could be worked around by giving her a telephone consultation. So far so normal.
She asked if they were doing sign video consultations, because they'd recently bragged about it in one of their many SMS updates. They said yes, but no technical details were forthcoming.
But that's okay, because in the interim someone had decided that all she needed to do was bring a urine sample. She fetched a jam-jar from her collection, and took it round to their back door. The intercom on the gate wasn't actually a problem, because they've been just buzzing everyone in without asking since the week after it was installed. Someone without a mask collected the sample, asked her if she was well ("no, that's why I'm providing a urine sample") - it turns out they meant COVID-19 symptoms - and that was that.
*Time passes*
Predictably, calls from 'Private number' to her mobile. I was in the loo at the time, so she just told the caller she was deaf and if they were the GP they should email her and hung up.
No email.
She sent them an email asking what was going on and if it was them trying to phone her (and they shouldn't there's a note in her file, FFS).
They reply saying that she'll have to provide another sample, because the container leaked.
I molished a label for it with a "this way up" arrow, and she's just taken it round...
