An old thread I know..
I've just returned from visit to Carradice Nelson factory where they've carried out superb quality repairs to my 2yr old saddlebag that was eaten by a rodent in my garage - half packet of chocolate hob-nobs left in, my fault. whopping hole gnawed in underside of Super C bag where rodent entered/egressed. Despite initially fuming at the damage, consider myself dead lucky to have spotted the hole before throwing car-keys & wallet in & then riding off on a 200km Audax. would've been even more fuming at loss of both.
Carradice factory still do repairs. Superb quality (Thanks Sue) & really fair prices.
As a result , I'll continue to buy & use Carradice for the foreseeable future.
Carradice superb IMHO.