It's understandable though, a lot of people (especially now you can order online) get repeat prescriptions that may no longer be needed / be the most appropriate / be the most (cost) effective etc.etc. so why shouldn't the use be reviewed? I'm not commenting on the manner of the review however, which should be sympathetic of course - but who knows what pressures pharmacists are under to do them? Quotas anyone?
My wife was prescribed Zopliclone/Zimovane sleeping tablets some years ago. Her "old school" GP kept letting her make repeat prescriptions. We moved, and her new GP immediately stopped them. Why - because they are for "short term difficulty with sleeping", oh, and addictive too, if only psychologically. We coped, and she's a lot more alert in the mornings than she used to be. Now, perhaps, a pharmacist - who would see the person more frequently - might have referred her usage earlier.
She also takes Lithium (and has done for 40 years) and Thyroxine. Not much chance that her bipolar will disappear, nor that her thyroid will regenerate (having been zapped with radioactive Iodine to reduce over-activity). She is allowed repeat prescriptions, but only 56 days at a time. That might be to do with the perceived risk of suicide among bipolar sufferers of course, or it might just be prudent prescribing.