I don’t want to say that I’m indecisive, but if I said I wasn’t it would be a lie!
After much deliberation I bought a paramo smock (well technically Mrs B did for my birthday). It wasn’t straight forward because I had to make decisions about which style, what colour, what size and the like. It was actually quite traumatic, and of course I suffered buyers remorse after the event because I thought I should have made different decisions. However, once I was allowed to wear it (did I mention it was a birthday present
) I really liked it. It was a Velez Adventure Light Smock for those.that are interested.
After a couple of weeks wear, I had a trip that required me to use a rucksack, which, given it’s an outdoor garment I thought nothing of. After the trip I noticed that the back looked like it had melted a bit. Hmmm. I thought it would ‘heal’ itself as I wore it over the next few outings. It didn’t, and the making was bad enough for Dr B to comment on it. I birthday was 10th March btw.
So I sent an email to Paramo asking for their advise/take on it. I sent the email on Saturday, and someone from customer services replied at 8:20 on the Monday morning asking me if I would return the smock because it should not wear like that. After a couple or theee back and forths with email, I had a returns label and on Thursday I sent it back to them. It arrived with them late yesterday afternoon.
This morning I’ve received a further email from them saying that they recommend that I’d be better off with the standard weight rather than the light weight smock if I’m going to regularly use a rucksack, but that would be £20 more. Or they’ll just send me a replacement. I’d like to get arsey with them about asking for another £20 but a) that would be just arsey of me, and b) at no point have they said it’s my fault for misusing the garment and are actually offering me a better solution with no actual loss to me. All in all, it’s pretty good customer service in my book. Well it would be if…
You see, now I’ve got to go over the whole decision making process again. Which isn’t easy for me. Ind I’m now considering upgrading further and paying more to get the double zip smock I talked myself out off because I really needed the lightweight smock. Now it’s been suggested that the l/w smock is not the best option for me, getting the expensive fancy smock makes more sense. Honest.
Drat them and their good customer service.