Ah, mothership, am I sitting comfortably in my command chair on subdeck 8945795-B? Why, thanks for asking on this fine Monday morning. Apparently not, it seems my 'posture assessment failed' and furthermore 'hostscan CSD prelogin verification failed.' I'm sorry, I didn't realise this was a test.
What's that, dear simian lifeforms on IT subdeck P8954-X? We need new certificates on 8th March? Have Mssrs Goldblum and Smith been testing our defences again (the LA thing was so embarrassing)? And your communication plan for this? Oh, I see, you didn't bother telling anyone direct, you put a small 40 pixel icon on our intranet homepage. Could this be why our global support desk is receiving an unprecedented volume of calls at the present time. I could request a new certificate online, couldn't I? If the request page didn't require a VPN connection to access.
Oh and after three hours, when I get the certificate I have to go to a Symantec PKI website that doesn't work with new versions of any browser.
Every fucking time they mess this up. Corporate IT monkey, you have just the one job and that's to enable the rest of us do ours.
Edit: as a bonus level, they send the certificate retrieval PIN and link via to our corporate email address which is – you guessed – only accessible via VPN.