Back in September, the council dug up the pavement outside my parents' house and laid fresh tarmac. The problem being that they undermined a retaining garden wall, and then hit it with their digger, causing a reasonable section of it to collapse.
After the contractors on the ground told my dad (who is 86) he had to claim on his home insurance, we eventually got the council to accept responsibility and arrange for it to be reinstated. Unfortunately it is a stone wall on a listed building. I was up there for the first time in ages today. The wall is still down, surrounded by plastic barriers, partly blocking the pavement. The builder is ready to rebuild it, but being blocked by the listing people, who are wanting copies of the deeds etc. before giving permission. The builder is one nominated by the council, and works on similar stone properties all the time. All he needs to do is dig the garden back a bit, rebuild the wall (and they have a load of spare matching stone if any needs to be replaced) and refill it. No idea when it'll actually get cleared to be rebuilt.