We live in a flat that is managed (badly) by a management company. We were under the impression that the management company work for the freeholder, so they have always done things as per the lease (to the letter - to the point of stupidity. I currently pay service charge for electricity for communal areas I have no access to
).
We e-mailed the freeholder via their solicitors and they told us today that the residents association appoints the management company and they work for us. It's going to be interesting when they find this out!!!