I was sitting in the doctor’s waiting room on Tuesday and couldn’t avoid hearing a conversation between the receptionist and a patient who was trying to inform her of a change of address.
Receptionist: “So, what’s your new address, Mrs. X?”
Mrs. X: “You know the [Name of Pub], well if you turn right just after there..”
Receptionist: “No, what is your actual address?”
Mrs. X: “It’s near the [I didn’t catch what that was], if you go down the Pershore Road….
Receptionist: (Still remarkably professionally) “No. I don’t need directions, I just need the address.”
Mrs X. “Well, if you come out of the surgery………..”
Receptionist: Can you fill in this form and bring it back with you next time? Thank you. Next?”