Seemingly Cannondale were pretty shit from reading that thread, offering only a discount on a new frame and blaming the seatpost.
HongFu (realised it's HongFu, not DengFu I bought the bike from) have replied requesting more photos, which they now have.
I at least have my backup plan if nothing happens with HongFu.
Been a bit put off carbon now, think I'll start saving the pennies for a Van Nicholas...