Prudential: I didn't choose you, my former employer did. We spoke just before Christmas and the consultant told me that my AVC money could be expected in 15-18 working days. Getting that far was a palaver, but at least you called me. That time has now expired and still no money, so I thought I'd call you to expedite things. You're still citing the same IT issues that you had the last time I had the misfortune to call you, which didn't inspire confidence. Three times I've called this week. Call 1 - expected wait time 40 minutes; call 2: expected waiting time 30 minutes, neither of which I had time for. Today I called and got an expected waiting time of 50 minutes, so I fired up the Scrabble on the iPad and settled down. Exactly 50 minutes later - after a reminder every 15 seconds (I timed it), just to really piss people off (and to make most hang up, I'm sure), you answered.
The news that I now have to wait 39 days for my payment came as an unexpected and unwanted surprise. Did it not occur to you that I might be needing that money (I'm not, but that's not the point)? Did it not also dawn on you that more than doubling the waiting time for payment should be communicated to your policy holders? Obviously not. Thankfully, in anticipation of such bollocks, I had opted to take your dissatisfaction survey. That was the only fun part of the whole experience.
