Dealing with [local government department] about [thing]. Makes JobCentre Plus look like a marvel of customer-centred communicability. I am being lied to by updates to the online application form. Miraculously it has changed back (I have printouts) and the case reopened without anybody actually replying to me.
I am furious -- angriest I've been in 2023, by several systolic PSI. I would swear a lot but I'm in the office, so this is all the catharsis I can get. Bah.
On edit: they've now closed the case again, with an actual email, to me, directly contradicting the process published on the website, and what everyone else involves believes to be the process, too. [steam-from-ears-emoji]