My main pension scheme only accords the right to a pension once every quarter. Two weeks back they asked me for a particular certificate from a subsidiary scheme. I got in contact with that lot immediately by phone and explained why, with 31st March looming, the need was urgent. "OK, we'll get right on it." It arrived on Saturday, so now I can wait until July to see the money coming in - assuming, of course, that on 23rd June they don't start asking for more bum fodder. Sod 'em all.