The usual tradesman palaver – working through the list to get 'we only do entire windows...' Lordy, we can't be the only people in the SE who've needed just the bloody unit replaced. Finally found someone to come around and 'take a look.'
I remember the time we had a new sealed unit with a catflap hole in it, quite a big job as it was for a single pane french door. The glazier made and fitted it and we both looked down upon his work. 'Isn't that a small crack?' says I. Off he goes to make a new one. After pausing to emit some Very Bad Words.
In other grumble news, forms on that internet website. Really, how hard is it to indicate something is missing or incorrect, I appreciate turning the field a faint shade of pastel green is really, erm, useful, but why is it wrong? A hint! A clue! For some reason, it just didn't like autofill (seems to be a thing), typing the exact same data works the same.
Still, the internet website will be great once they've finished it.