True to form, Scotrail are fucking me about.
I decided to telephone to double check that our bike reservations were secure. Because I booked tickets on the sleeper, even though we have booked seats rather than berths, I had to do so on the Scotrail website which, so far as I know, has no bike reservation facility. Once I'd purchased the tickets, which I did on 23rd March, I then telephoned to book our bike reservations. I was given 8-digit reference numbers for the purpose of citing this number to the guard who then allows access to dangly spaces.
When I phoned this morning, the woman I spoke to confirmed the reference number for tonight's journey, but had no record of the number I was given for the return journey on 11th June. I emailed this number to both Jan and Annie on 23rd March, which was the day I booked the tickets. It's possible I might have written it down wrongly, but I doubt it, and I would have read it back to the operator at the time. I booked the tickets on 23rd March, I got them out of the machine on 23rd March, I phoned for bike reservations on 23rd March and I made sure the other two knew what the number was on 23rd March.
Now Scotrail don't seem to have any record of these reservations and of course a telephone call audit trail is very difficult to establish.
This is a carbon copy of the problem we had two years ago on our trip to Skye. They are useless bastards.