As pcolbeck says, it's not in the slightest bit odd.
A win7 original install disk will date from July 22, 2009.
Hardware manufacturers had the ability to provided win7 drivers to MS for bundling with the OS ahead of this date.
So win7 shipped with drivers for a snapshot of hardware that existed in 2009.
Hardware released later than this would not be supported in the OS itself: you'd need to download and install drivers manually.
This is the situation that both the laptop manufacturer and you face.
And you both need to resolve it the same way.
You need to obtain the drivers and install them.
The laptop manufacturer would have installed the new drivers, then take an image of the machine, complete with all the new drivers etc, and deploy it to all their other machines.
A custom install.
That's what you get from the recovery option.
You don't need to use the recovery option: just use the base Win7 install, and then install the necessary drivers yourself.