Yeees. Well. I'm having a lovely correspondence with a local NHS Trust about their lack of compliance with "Accessible Information Standard (SCCI1605 Accessible Information)" aka using accessible communications with us here disabled patients and indeed the Equality Act...
They're terribly surprised to hear how inaccessible their services are and will seek feedback and review and report to committees... And no mention of the concrete actions I requested - aka provide accessible comms to ALL patients in appt letters (mine had ZERO contact details, not even phones on it) and a system for arranging reasonable adjustments that isn't making PALS do it cos I got so fucking deadlocked by sodding telephony.
My reply, which I must get round to finishing today will remind them that under the Equality Act (which they're also in breach of) I can give them till 8th Oct to have IMPLEMENTED accessibility properly or I will have no choice but to escalate to the next legal stage because being a large bureaucratic organisation I know they won't DO anything unless there is a mahoosive STICK being waved in their faces to do so... It's TOO LATE, they're ALREADY in breach, this isn't options, fucking well fix it or else.
Oh and a copy of the NHS Information Governance guidance which I got from the disabled person who got the AIS created in the first place, by threatening the Secretary for State for Health with a Judicial Review on access issues. #Legend