I rang HMRC this morning as they have kindly decided to base my tax code for this year on their estimate of my income rather than my actual pay and somehow they have estimated I will receive almost three times my salary. Should have been easy for them this year too as for the first time in twenty odd years, I just have the one employment.
HMRC Phone Lines open at 8am. I ring and it connects at 7:59:55, goes through 30 seconds of “Why don’t you try our online help” [I had] and then tells me they are closed. Ring back, now 8:00:45 and get put on hold. What follows is lots and lots of inane “your call is important…” messages interspersed with a bit of hold music. No helpful info like a position in the queue. Thirty four minutes later, I get put through to a human. Less than two minutes after that, problem solved by very helpful agent.