We meet a Dutch fella who were cycling the HWY 101 Seattle to SF. He went into REI in Seattle bought a bike, I think it was a Surly, and was planning to hand it back at an REI in SF. And go naa sorry this isn't working for me, I don't get on with can I get my money back while I think about it. He was pretty sure that this would work. I'm pretty sure it would too, because of the service we got and we heard our friends got from REI. REI will either sell it to their staff or sell it to costumers in one of their mega sales.