About a month ago, returning from our lockdown riverside walk via a footpath which links two roads, a heavy shower had caused a manhole at the top of the path to overflow and flood the path with a raging torrent.
At home I contacted Thames Water (the name on the manhole cover) to report a presumably blocked sewer pipe. They came out a few days later to fix it apparently.
Today we came up the walked the same path and found that not only had it overflowed again, but the force of the water had lifted and displace the cover, leaving a gaping hole full of water for someone to fall into.
First I rang the council on my mobile, the operator put me through to one of those wretched numbered option thingies. I tried to choose the best option, and ended up hanging on for about 15 minutes repeatedly listening to how they valued my call before giving up.
Waited until I got home then rang Thames Water. They took 30 minutes to answer, all their staff working from home. At least the responder dealt with it efficiently.
They then sent me a text asking me to rate the response out of 5.
I replied saying 5 for the response, but 1 for the 30 minute wait. Immediately get another text telling me just to send a single digit response.
Obviously no intelligence, artificial or otherwise. So fuck them.
