Bloody stupid idiotic and moronic .gov.uk webform.
First it asks me for a 16 digit number AND 5 digit offence code (yes, I’m a bad boy and I’m paying a speeding charge)
Then it asks my for my payment details, and then it gives me a 24 (twenty four) digit reference number which it then tells me is a transaction number that is issued regardless of whether the payment was successful or not. Apparently I need to check my bank statement to see if the transaction was successful.
Ok, that’s done then.
Nope.
I have a paper form that they sent me with the initial number and offence code which now requires me to copy the 24 digit number into a too small box, and also write my FULL name in another box which is next to my printed full name and address. I’ve the. To sign and date the form which I’ve to snail mail to them with my driving license so the can annotate the record they have of my driving licence so they can send my driving license unmolested back to me.
Questions;
Who the hell designs these processes, because it sure as hell isn’t someone familiar with process design
Who the hell designs these on line forms, again it isn’t someone familiar with online forms
And finally, the paper form has obviously been updated to support the online process, but not by someone with half a brain.
Even I could come up with a better process and forms and I was only the project manager of such things employing people with skillz to do the actual work.