TV Licensing's run by Crapita. There's no excuse for the delusions of competence that this system would require.
I hadn't realised that incompetent bunch of muppets ran it. that explains all... The company that threw away £3.5m funding that I got, in my last employment. It takes skill to actually refuse someone trying to give you £3.5m, but they managed it... How do you "improve" on local authority staff incompetence? You get the same staff to work for a shit company like Crapita, and lower their terms and conditions, and tell them they aren't actually supposed to achieve anything other than rip off their former employers, and voila, an upgrade to "incompetence V2.0".
When I worked for Crapita, many years ago, someone came up with a proposal to save the firm lots of money by investing in improved archiving technology. Much cheaper hardware, more reliable, far less costly storage space needed. It would require consent from the customers whose data we were archiving, but he had that covered: pass on some of the savings to them.
The people in charge decided to demand that the customers help pay for the switch - despite it being mostly to save Crapita money.
It didn't happen. Money thrown away.
A director (one of the company founders) once turned up in our office in Oxford & got angry that a desk was untidy, so binned the papers on it. Luckily, someone retrieved them before the bins were emptied, so the bloke who was out on a customer site when a load of important paperwork was delivered to his desk didn't have to ask the customer who it was from to send new copies of the paperwork they'd couriered to him that morning.
I didn't stay long. When I did, my boss asked if I had a new job to go to, & was relieved that I did. He thought the firm was bloody awful. Like many others, he'd been TUPEd into it.
Only place I've ever worked where the customers & staff ganged up against the bosses.